Customer Success Manager - Reddish, Stockport Hours 37 hours per week Location Life Leisure Support Office Salary £39,837 Closing Date 8 th October 2025 As the Customer Success Manager, you will be responsible for delivering an exceptional end-to-end experience for all members, from initial enquiry through to their entire membership journey. You will lead the Customer Success team which includes Customer Success Team Co-ordinator, Administrators and a Membership and Sales lead. You will implement strategic touchpoints, and drive initiatives that embody member satisfaction, retention, and community engagement. Your leadership will ensure that every member feels valued, supported, and motivated to remain part of our well-being community. You will lead by example with our WATCH principles as your guide. About you We’re looking for a dynamic individual who brings a genuine passion for physical activity and wellness, coupled with a people-centric approach to building strong relationships across teams and customers. The ideal candidate will be commercially minded and driven to maximise revenue through innovative product development and strategic market segmentation. Adaptability is key, with proven experience in managing change and responding to evolving industry trends. Strong analytical skills are essential, enabling the translation of data into impactful, actionable strategies. Above all, we seek a natural leader—someone who can inspire, motivate, and cultivate a high-performing team to deliver exceptional results. Benefits Free gym membership Friends and Family discount 50% off swimming lessons Tailored wellbeing support Cycle to work scheme Birthday Leave Employee reward scheme