Team Manager/Collections Manager Must have proven experience in collections and customer success management Red Recruitment is recruiting a Collections Manager to join our client who have a passion for driving team engagement, nurturing talent, and enhancing the customer experience while fostering client confidence and business growth. This is a fantastic opportunity to lead and develop a team of Customer Support Advisors within a collections environment, ensuring the consistent delivery of exceptional customer service. Benefits and Package for a Team Manager/ Collections Manager: * Salary: £28,000 -£30,000 per Annum * Hours: Monday to Friday, 8am - 5:30pm * No Weekends * Contract Type: Permanent * Location: Banbury, On-Site * Start date: ASAP * Training and Development Opportunities * Smart, Casual dress * Company events * Company pension * Referral programme * Transport links Key Responsibilities of a Manager: * Lead and develop a team of Customer Support Advisors in a fast-paced collections environment to achieve high performance and service excellence. * Provide hands-on support to the team, actively assisting with collections activities when needed. * Conduct regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development. * Ensure team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution. ...