Sales Office Manager
Location Tewkesbury
Salary 39,700 per annum
Hours Full time Monday to Saturday 40 hrs P/W
Benefits
Competitive salary with opportunities for growth and advancement
22 days' holiday plus bank holiday allowance; additional day after 3 years of service
Cycle to work scheme
Discounted products and delivery
Enhanced Management Pension via Salary Exchange (6.5% employee, 7.0% employer contributions)
Job description
Be the heartbeat of our Sales Office
We're looking for a Sales Office Manager to lead our experienced team at the company Head Office. This is a customer service role focused on taking and processing orders from our existing customer base (inbound calls and emails, no cold calling), ensuring every order is accurate, on time and supported by outstanding service. You'll manage a team of four Sales Administrators and work closely with our Haulage, Production, Technical and senior management teams to keep operations running smoothly for our loyal customers in the dairy / food manufacturing (FMCG) sector.
What you'll be doing as Sales Office Manager
Lead, coach and motivate a team of four Sales Administrators to deliver exceptional customer service and order accuracy.
Oversee the end-to-end order process for existing customers: inbound orders, data entry, pricing, invoicing and delivery coordination ensuring "right first time" every time.
Collaborate daily with Haulage, Production, Technical, Sales and Senior Management to align service levels, product availability and promotions.
Maintain accurate customer database and pricing files; ensure compliance with agreed terms and promotional activity.
Own customer service KPIs and reporting; present insights and drive continuous improvement.
Investigate queries/complaints with thorough root cause analysis and implement preventative actions.
Provide hands-on cover across the Sales Office when required in a fast-paced FMCG environment.
About you
Experienced Office/Customer Service Manager (ideally in FMCG / food & drink / dairy manufacturing) with a track record of managing teams.
Confident, proactive decision-maker with excellent communication skills and the ability to influence at all levels.
Highly organised, strong IT skills and exceptional attention to detail with solid commercial acumen.
Customer-first mindset with proven problem-solving ability and a commitment to continuous improvement.
Why join us?
We are a values-led, family-owned business with long-term stability and a strong team culture.
Real scope to shape customer service KPIs, processes and ways of working.
Supportive leadership, cross-functional exposure and opportunities to develop.
Team Benefits
At the company we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers. The aim of the Team is to give a disciplined and determined effort to value everyone and everything and, consequently, make the Company the first preference for employees and customers alike over the long term.
More than a business, we are a values-driven community dedicated to delivering wholesome, high-quality products while nurturing people, our communities, and our planet-making us a compelling and meaningful place to build your career.
Please apply with your CV in the first instance.
Wright Staff are acting as an employment business in relation to this vacancy.