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Hourly Pay: £13.90 per hour plus holiday pay
Location: London
Contract: Zero hours contract
Work model: Fully onsite
Williams Lea seeks an Office Services Operator to join our relief team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As an Office Services Operator within our relief team, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice.
Your role will be varied depending on the needs of the individual client sites, however core tasks are outlined below. Every task which is undertaken must be delivered with an exceptional customer service approach.
Key Responsibilities:
Reprographics & Print Services
Produce high-quality printed and finished documents in line with client specifications using high-speed reprographic equipment.
Monitor and replenish printer consumables, calibrate machines, and ensure optimal equipment performance.
Prepare documents and files for digital scanning, including the removal of bindings or fastenings.
Perform document scanning to PDF format using high-speed scanners, ensuring image clarity and file integrity.
Ensure all reprographics work is completed on time, to the highest quality, and in line with agreed workflows and standards.
Escalate equipment issues or workflow challenges as per standard operating procedures.
Mailroom & Office Support
Manage incoming and outgoing mail and packages, including processing via Royal Mail, DHL, and courier services.
Receive, log, and coordinate dry-cleaning services as required.
Provide records management support, including file handling and document organisation.
Assist with stationery management—check stock levels, restock supplies, and log items for order.
Deliver proactive customer service through the helpdesk hub and one-stop shop support area.
Client Service & Relationship Management
Build and maintain professional relationships with clients through clear communication and a responsive, service-oriented approach.
Manage expectations and support resolution of any service-related issues, escalating to management when appropriate.
Understand the client’s business environment to align services with their objectives and requirements.
Ensure all work adheres to service level agreements and internal quality standards.
Teamwork & Operational Excellence
Collaborate effectively with colleagues to deliver a seamless client experience.
Contribute to a culture of continuous improvement by identifying workflow enhancements and supporting initiatives.
Perform additional administrative or operational duties as requested by management.
Previous experience in a reprographics, print, or mailroom role, ideally within a corporate or financial services environment required
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) with confidence using reprographic and scanning systems.
Knowledgeable about routine maintenance and upkeep of equipment.
Willing to learn or have previous experience with records management tool.
High attention to detail and quality assurance in document production.
Excellent time management skills with the ability to meet tight deadlines and prioritise multiple tasks.
Strong communication and interpersonal skills, with a professional and courteous approach to client service.
Ability to work both independently and collaboratively within a team environment.
A proactive, solution-focused attitude with a commitment to continuous improvement.
Client focused approach to provide our high standard of service required.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
25 days holiday pay, plus bank holidays (dependant on hours worked)
Referral Scheme
Access to all Williams Lea internal job opportunities
Access to Learning Lounge and our internal training suite
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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