It is the role of the practice nurse to work alongside the practice team to provide a service to the practice population. Patient enquiries must be handled courteously, efficiently and with empathy. Record keeping, protocols and procedures and the sharing of information within the team should be undertaken efficiently and effectively. It is essential that a strict code of confidentiality is adhered to at all times. It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The partners and line managers reserve the right to re-distribute duties and functions among members of staff from time to time, and requests for such changes shall not be reasonable refused.