Customer Service Agent – Be the Voice That Makes a Difference! Location: Marlow (Hybrid after 3 months) Type: Full-time, Permanent Department: Operations Team Who We Are We’re recruiting for a fast-growing organisation known for their commitment to quality, innovation, and world-class service. Behind every great product is an even greater team - people who bring passion, energy, and excellence to everything they do. We’re on the lookout for a Customer Service Agent who’s dedicated, proactive, and ready to deliver first-class service every single day. What You’ll Be Doing As part of our Operations Team, you’ll play a key role in supporting our customers and ensuring every interaction is smooth, efficient, and memorable. You’ll: • Communicate directly with customers via phone and email using CRM and contact centre systems • Process and manage customer orders accurately and efficiently • Handle return requests, ensuring all details are captured and processed correctly • Manage calls, enquiries, orders, and complaints while logging every detail in our CRM system • Resolve complex customer issues with empathy, professionalism, and a solutions-first mindset • Collaborate with Sales, Marketing, Logistics, and After Sales Support teams to ensure seamless communication What You’ll Bring to the Table You’re a people person with a passion for problem-solving and a natural ability to stay calm under pressure. You thrive on delivering outstanding service and turning challenges into wins. You’ll have: • Proven experience in a Customer Service or similar role • Confidence using CRM systems (bonus points for SAP or Salesforce experience!) • Understanding of Consumer Rights Act and Distance Selling Regulations • Excellent attention to detail and solid MS Office skills • Great time management and a goal-focused mindset Why You’ll Love Working Here We believe people do their best work when they feel valued, supported, and rewarded. That’s why we offer a fantastic range of benefits designed to make life better — inside and outside of work. Perks & Benefits: • Hybrid working option (after 3 months) • 25 days’ holiday bank holidays • Private Medical & Dental Insurance • Group Life Assurance Benefits • Annual Gym Allowance – we care about your wellbeing • Discounts on high-quality products • Access to our Benefits Hub with discounts at top retailers • On-site restaurant and coffee shop – because good coffee fuels great service Sound Like You? If you’re ready to join a company that values people, rewards initiative, and celebrates growth - we’d love to hear from you. Apply today and take the next step in your career as a Customer Service Agent