Join to apply for the Casual Receptionist role at Hand Picked Hotels.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath‑taking views, vast countryside, expansive beaches and lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
We are currently recruiting for a Receptionist on a casual basis at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels. Fawsley Hall Hotel is located within Northamptonshire and offers guests a luxurious stay, boasting 4 AA Red Stars and a 2 AA Rosette restaurant. The hotel is home to one of the Midlands’ best destination spas and state‑of‑the‑art wellness and health club facilities, with formal gardens and parkland sculpted by the renowned architect Capability Brown.
Responsibilities
* The role of our receptionists is to deliver an exceptional guest experience, putting the guest at the heart of everything you do, with personalised and thoughtful service and attention to detail.
* Demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and to create magical memories at every possible opportunity.
* Collaborate with the Front Office team to maintain regular and effective communication, ensuring seamless operation and awareness of all day activities.
* Be inspired, have fun, and enjoy being part of the Hand Picked Team.
About You
* Knowledge and experience working in a luxury four‑ or five‑star hotel front‑office environment.
* Passion for going above and beyond for guests and skillfully boosting the guest experience through offering or suggesting appropriate hotel products and facilities.
* High emotional intelligence, enabling anticipation of guest needs to provide a Hand Picked experience.
* Proficient computer skills, including hotel reservation systems and Microsoft Office; knowledge of Opera is desirable.
* Enthusiastic and solution‑oriented, demonstrating ability to find solutions in any scenario.
* Ability to remain calm, professional, and maintain a positive attitude even under pressure.
Our Benefits Include
* A competitive salary of £14.32 per hour.
* A casual hours basis; hours will vary depending on business needs.
* Uniform and meals on duty provided.
* Opportunity to build lifelong friendships and be part of a team that celebrates diversity and inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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