Job Title: Senior Service Support Officer
An exciting opportunity has arisen for a Senior Service Support Officer to join the Corporate Service Support structure on a full-time, permanent basis to support the Porth Gofal service area.
The Senior Service Support Officer will primarily work as part of the Targeted Care and Enablement team, which provides a short, intensive enablement service for people with disabilities and those who are frail and recovering from illness or injury. The team focuses on helping individuals restore their optimum level of independent functioning and supports those with ongoing care needs.
The role involves various administrative duties, including inputting and extracting information from IT systems, handling correspondence, minute-taking, and other activities typical of a busy office environment. Additionally, the successful candidate will support services by collating and analyzing service-specific data and presenting key trends and risks.
Qualifications and skills required include:
* NVQ4 in Business Administration or proven equivalent experience
* Excellent IT skills
* Good numeric and analytical skills
* Ability to work under pressure and meet deadlines
* Ability to work agilely across multiple service areas
* Ability to work within multi-disciplinary teams
* Understanding of data security and confidentiality
* Professionalism in handling sensitive and potentially disturbing information
* Effective communication with staff at all levels
The candidate must be flexible and adaptable, capable of moving between teams based on service needs and managing increased workloads.
What We Offer
* Work-life balance
* Lifestyle savings scheme
* Generous employer pension scheme
* Cycle to work scheme
* Learning and development opportunities
Where You'll Work
Democratic Services
We play a key role in ensuring the smooth and efficient management of the Council’s decision-making processes, including support and advice to Councillors, PA, administrative and project management support, facilitating elections, and managing communications, translation, and Welsh Language policies.
Our key functions include:
* Corporate Service Support: PA and administrative support, project management, minute taking
* Democratic Services: Support for Councillors, Council, Cabinet, and Committees
* Electoral Services: Management of elections and electoral register
* Communications Team: Managing communication activities, campaigns, media relations, social media
* Translation services and Welsh Language Standards compliance
Our main offices are located at Penmorfa, where our Chief Executive and Councillors are based, and in Aberaeron, a picturesque harbour town and popular holiday destination.
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