Job summary
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We have various positions available for Controllers who would be based in our Bradley Contact Centre.
The Controller manages the requests for clinical services through SystmOne, using protocols to determine the most appropriate contact for patients. They will be responsible for the smooth running of services in real time.
The role is central to the smooth running of both in hours and out of hours operations. Excellent communication skills are required to be able to liaise with outside agencies, other healthcare providers and patients.
Hourly Rate: £13.72 in hours & £14.72 out of hours
(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Location: Local Care Direct, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ
Working Pattern: Multiple positions available
Current Available Shifts (Across a 4 week rolling rota):
* Thursday week 2
* Friday weeks 1, 4
* Saturday weeks 1, 2, 4
* Saturday weeks 1, 3
* Sunday week 4
* Sunday weeks 1, 2
Main duties of the job
The Controller will manage the requests for clinical services through the clinical management SystmOne, using protocols to determine the most appropriate contact for patients. They will be responsible for the smooth running of services in real time including managing the patient transport services, primary care centre (PCC) appointments and home visiting. At times this may involve direct liaison with our partner Yorkshire Ambulance Service (YAS) to deliver a seamless 111/WYUC service. This role will also be required to operate during any other contract that Local Care Direct enters into.
The Controller will monitor the primary care centre (PCC) diaries in liaison with Receptionists at each centre. They will also liaise with YAS operations staff to monitor activity and notify of any changes to primary care centre services as and when they happen.
About us
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
* Employee Assistance Programme
* Comprehensive Staff Training programme
* Modern working environment with a positive atmosphere
* NHS Pensions
* NHS Discounts (Blue light card)
* Various hours available in a 24/7 environment
* Support available 24/7
* Health & Wellbeing group to support staff
* Supportive and Friendly teams
* Annual Awards focused on raising money to support a local charity
Details
Date posted
06 February 2026
Pay scheme
Other
Salary
£13.72 an hour £14.72 for out of hours
Contract
Permanent
Working pattern
Part-time
Reference number
B
Job locations
Local Care Direct
Longbow Close
Bradley
Huddersfield
HD2 1GQ
Job description
Job responsibilities
To find out more about this exciting opportunity, please refer to the attached job description. This can be downloaded at any time.
Job description
Job responsibilities
To find out more about this exciting opportunity, please refer to the attached job description. This can be downloaded at any time.
Person Specification
Qualifications
Desirable
* Administration or Customer Service qualifications.
Experience
Essential
* Dealing with customers.
* Excellent I.T skills and proficient with Microsoft Office
Desirable
* Working in a 24/7 environment.
* Use of Systemone or Vehicle tracking device.
* Knowledge of working in the Health care Environment.
Skills
Essential
* Highly developed communication skills verbal and written.
* Highly developed customer service skills.
* Ability to adapt to change and cope under pressure.
Desirable
* Health and Safety Principles.
Knowledge
Essential
* Fluent in English language.
* Good geographical knowledge of West Yorkshire.
Person Specification
Qualifications
Desirable
* Administration or Customer Service qualifications.
Experience
Essential
* Dealing with customers.
* Excellent I.T skills and proficient with Microsoft Office
Desirable
* Working in a 24/7 environment.
* Use of Systemone or Vehicle tracking device.
* Knowledge of working in the Health care Environment.
Skills
Essential
* Highly developed communication skills verbal and written.
* Highly developed customer service skills.
* Ability to adapt to change and cope under pressure.
Desirable
* Health and Safety Principles.
Knowledge
Essential
* Fluent in English language.
* Good geographical knowledge of West Yorkshire.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Local Care Direct
Address
Local Care Direct
Longbow Close
Bradley
Huddersfield
HD2 1GQ
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Local Care Direct
Address
Local Care Direct
Longbow Close
Bradley
Huddersfield
HD2 1GQ
Employer's website
(Opens in a new tab)
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