Employment Service Manager at Waythrough
Contract type: Fixed Term: November 2025 - March 2026
Location: Hybrid (1 day per week in office (St Neots), and up to 3 days per week working from home; with a requirement of working regularly in local job centres and community-based venues in Bedfordshire to see clients.)
Base office: Yew Tree House, St. Neots
Working Hours: 30 hrs per week (Open to discuss how hours are worked with candidate). Service opening hours are Monday to Friday 9am to 5pm
About the service
Bedfordshire Employment Service has been set up to provide support for people experiencing anxiety, depression, or other common mental health issues and who need support related to their employment. Our employment specialists support people to help them find their new job, return to work after having time off, or address workplace issues to help them improve their employment situation and retain their jobs.
About you
While a background in the employment sector is not essential, experience working with people – particularly in areas such as recruitment, education, human resources, support services, or social work – would be an advantage, as would be an understanding of mental health issues. Your self-motivation, the ability to manage your own workload effectively, excellent listening skills, a high level of computer literacy, and a solution-focused approach would be key.
You must also hold a full, clean UK drivers’ licence and have access to a vehicle.
About the role
As an Employment Specialist you will be responsible for a caseload of approximately 40 people (with at least 10 new clients commencing employment support with you each month). You will work with people to understand their preferences, values, experiences and skills to identify their employment goals and develop SMART action plans. You will provide support with job search, CV writing, job applications, and interview preparation. You will help people identify any adjustments they may require, including disclosing health conditions at work. You will help people navigate difficult workplace situations (discrimination, bullying, harassment, capability conversations, grievance and disciplinary process). You will work with people to help them create sustainable return-to-work plans. You will share resources, and signpost to other organisations as and when appropriate.
Responsibilities
• Effectively manage a caseload, providing person-centred support to individuals to help them find and sustain appropriate employment; be assertive and adaptable, with a positive attitude about employment for all and excellent networking and interpersonal skills;
• Communicate clearly and appropriately, in writing, face to face or on the telephone, with people from a wide range of social and cultural backgrounds;
• Quickly establish effective working relationships at all levels, both internally and externally;
• Coordinate and prioritise your workload; work effectively unsupervised and as part of a team; produce accurate work at a pace with attention to detail, using electronic database and Microsoft Office programmes to support caseload management and accurate and timely record keeping.
Qualifications
• Excellent listening skills;
• High level of computer literacy;
• Solution-focused approach;
• Full, clean UK drivers’ licence and access to a vehicle;
• Ability to manage own workload effectively.
Benefits and Training
In return for your skills and enthusiasm, this role comes with great benefits and excellent training and development opportunities.
This post is a fixed term contract for 30 hrs per week from November 2025 to March 2026 (with possible extension to May 2025).
This is a rolling recruitment process; candidates will be shortlisted as and when they apply.
Seniority level
* Entry level
Employment type
* Other
Job function
* Human Resources
* Non-profit Organizations
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