Do you want to make a real difference to people’s lives? Are you looking to help the most vulnerable members of our community?
We are looking for a highly motivated and organised Support Worker to provide administrative support to the whole Home Improvement Agency Team. Clear communication is necessary as you will be talking to a wide range of clients over the phone to offer advice, support and explain the options available to them. You will also be dealing with contractors and other agencies to coordinate, support and provide our clients with an excellent customer service. The role requires the successful applicant to work on their own initiative and as part of the wider team. Ideally we would prefer 4 days per week worked Tuesday – Friday. This is a fixed term post with the potential to be extended.
Role purpose
To provide administrative support to the Home Improvement Agency team.
To provide advice, assistance and support to older or disabled people and other vulnerable individuals who wish to repair, adapt or improve their homes.
Role responsibilities and main duties
Support to the service area on delivery of the Corporate and service plans using appropriate organisational tools, policies and procedures to maintain the HIA Database.
Complying with all financial and legal obligations relevant to the service area. Undertaking keyboard work to include data entry systems.
Managing and maintaining office systems, registers and databases and filing.
Liaise and maintain good working relationship with other professionals from external, voluntary and statutory organisations to the enhancement of the service.
Carry out any other duties and responsibilities which can reasonably be expected at this level of post.
To monitor service area delivery and support continuous service improvement and delivery. Offer advice and information to clients on adapting or repairing their homes.
Provide administrative support which includes dealing effectively with telephone calls, personal calls, email and other correspondence, diary management arranging meetings, booking rooms and catering as required and keeping notes and taking minutes at meetings, when necessary.
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