Annual wage £12,480.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday: 9:00am to 5:30pm (breaks to be confirmed) Total hours per week: 37.5 Expected duration 12 Months Possible start date 10 Jun 2024 Date posted 03 May 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000249021 Positions 1 available What you will do in your working day A normal day would include: Speaking to customers on the phone trying to assist them with the issue. An order may have been lost or not arrived yet and we would ask that you work through our company processes to assist and resolve the query. • Resolve queries made by customers regarding their orders • Provide administrative support to other office staff • Process customer orders • File and retrieve information and documents • Answering the main line telephone • Providing cover for other sales staff • Any other administrative duties as assigned by your line manager What you could go on to do Once the Apprenticeship is completed a full-time position will await within our business. How you will be supported Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. What will happen next New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out: • More about this vacancy and any others you are suitable for • Any training you need to complete • What the next steps will be How you could get there If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take. The training you will be getting Full Apprenticeship Training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 Customer Service Practitioner Qualification. What to expect at the end of your apprenticeship Possible progression within the company and progression onto the next level Apprenticeship. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Customer care skills, Team working, Willing to learn, Friendly, Polite Qualifications GCSE or equivalent English (Grade A-C/9-4) Essential GCSE or equivalent Maths (Grade A-C/9-4) Essential