Service Centre Analyst (IT Support)
Location: Bristol, UK
Salary: £29k per annum
Contract: 12-Month Fixed-Term Contract (FTC)
Strong potential for permanent opportunity upon successful completion
Our client is a globally recognised organisation operating across multiple countries, delivering essential services that positively impact communities worldwide. With a strong focus on innovation, inclusivity, and continuous improvement, they are committed to providing high-quality support across a modern and evolving IT landscape.
Based in Bristol, you will act as a key point of contact for IT support, delivering first-line technical assistance and excellent customer service. You'll collaborate with internal teams and global stakeholders to resolve issues, improve processes, and maintain a reliable IT environment-ideal for someone proactive, customer-focused, and eager to grow within a supportive team.
Key Responsibilities
1. Provide first-line IT support via service portal, phone, and face-to-face interactions
2. Troubleshoot and resolve incidents across a range of technologies
3. Proactively identify and resolve potential issues before they impact users
4. Maintain and improve IT documentation and knowledge base
5. Support IT asset management processes
6. Contribute to continu...