What you’ll be doing:
* Lead a team of managers to ensure every customer has a great experience in-store, from checkouts to the petrol station.
* Plan for upcoming key trading activities and events by working closely with the store leadership team.
* Take full accountability for the store in the absence of a store manager, role model high standards, and coach for efficiency.
* Manage operations at checkout areas, petrol stations (if applicable), and back-of-house services.
* Handle people management tasks, including performance management, disciplinary actions, scheduling, and payroll accuracy.
What makes a great Lead Customer Experience Manager:
* A passionate leader ambitious for customers and colleagues, fostering growth within their team.
* Experience managing managers in a fast-paced, customer-facing environment.
* Comfortable managing independently in the absence of senior management.
* Focused on high performance, efficiency, and engagement.
* Confident in using data and interpreting KPIs to improve performance.
* Values inclusivity and builds an inclusive team and environment.
* Capable of managing disciplinary, performance, and employee relations issues up to dismissal.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. Benefits include:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and pay days.
* Annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support including counselling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme.
* Special offers on gym memberships, holidays, and more.
An inclusive place to work and shop:
We are committed to diversity and inclusion, providing resources, development opportunities, and celebrating diversity through initiatives. We support colleagues with family and carer needs and ensure a welcoming environment for all. Learn more about our inclusivity efforts here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, passion for service, and opportunity awareness. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making work rewarding for colleagues and shopping a superior experience for customers. This is how we bring our purpose to life, one action at a time.
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