Description
Accounts Receivable Collections & Resolutions Analyst – Italian Speaker
• Location: Frimley, Surrey
• Function: SSC – Credit Control
Overview:
Our EMEA Shared Service Centre based in the UK has around 240 people across 3 different functions - Finance, Credit & Collections and Supply Chain. We support over 20 countries and speak around 35 different languages. The SSC is just one of 5 different SCJ businesses based at the Frimley site.
About the role
This role is to Manage the Credit Control and Resolution activities for the French market. Ensuring Customers follow payment terms, validation of deductions and ensuring accurate allocation of customers’ invoices to the correct accrual, investigation and price and freight related activities.
About the Team/Department
The Customer Financial Services (CFS) team is made up of a number of multilingual teams who support our commercial businesses across the EMEA region with their Collections, Resolutions, Cash Allocation and Pricing requirements
Responsibilities:
This role assumes responsibility of managing the credit risk, and resolutions for a portfolio of customer accounts on behalf of EMEA Subsidiaries and Head Quarter. It requires a strong ability to make credit decisions within the DOA framework, to work independently, to proactively chase Receivable items, to raise and deal with customer’s claims, and resolve queries in a timely manner through escalation to Commercial business partners and line Manager.
Collections
1. Develop, maintain and improve relationships with internal and external customers
2. Minimise the risk of bad and doubtful debts through credit management best practices
3. Manage insolvency resolution in conjunction with SSC and local Country management
4. Provide timely and accurate Credit reporting to relevant audience
5. Ensure customers account reconciliation are completed and accurate
6. Comply with Sarbanes & Oxley (SOX) requirements for Accounts Receivable processes
Resolutions
7. Manage the customer rebates and promotional invoices, ensuring customers invoices are validated with the accruals tracker and processed in a timely manner
8. Manage the creation of Non-Discretionary LTA (Long Term Agreements) and Discretionary Customer agreements, avoiding non-approved expenditure
9. Monthly & ad-hoc review of rebate expenditure, including accruals, and providing necessary & meaningful report variance analysis to local Business Team
10. Monthly reconciliation of the subsystem (TSM) to SAP GL accounts and month end reporting
11. Investigation and Posting of Rebates / Freight claims / deductions with local Country commercial and service providers.
Experience you’ll bring:
12. Must be fluent in Italian & English, both written and spoken
13. Experience as a Credit Controller or general Finance background
14. Proficient in Microsoft Office tools, particularly Excel – Vlookups / Pivot Tables
15. A 3rd European language i.e. Spanish and Romanian would be an advantage
16. SAP experience (desirable)
17. ICM Qualification (nice to have)
Behaviors you’ll need:
18. Excellent communication and interpersonal skills
19. Strong Proactivity and Personal Ownership Skills
20. Demonstrate adaptability
21. Process improvement mind set
What’s in it for you?
22. Competitive pay & benefits incl Profit Share
23. Flexible starting and finishing times + 4.5 day working week
24. Study support
25. 33 days annual leave including public holidays due to supporting European countries
26. Shuttle bus service from local train stations, Cycle to Work Scheme, EV charging points
27. Newly refurbished onsite Gym with new Spin Studio and Classes
#LI-DNI
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