About the job.
Safety and Customer Service are at the heart of everything we do. In this role, you will directly impact the safe running of the strategic road network, minimising any adverse effects on our customers. Reporting directly to the Service Delivery Manager - On Road, you will lead a team of Traffic Officers providing guidance and directing the work of the team to ensure traffic operations run smoothly and incidents are handled effectively across the surrounding network.
Our On Road Team Managers operate 24/7, 365 days of the year, working 6 days on, 3 days off. Consisting of: 3 earlies (6am - 2.26pm), 3 lates (2pm - 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm - 6.26am), 3 rest. This shift pattern attracts a 25% shift allowance plus a £1500 Recruitment & Retention Allowance (RRA) on top of your basic salary.
This role is based at our Hook Outstation, as part of our South East Operations directorate. All applicants must live within a 1-hour travel distance from the outstation.
Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.
* Provide front line team management and set objectives for the team, supporting and developing performance and managing resources to ensure knowledge and competence is maintained.
* Act as incident commander either on scene or from the control room on behalf of National Highways as needed to ensure all those involved are working safely and collaboratively to resolve the incident in a timely manner.
* Lead on Health and Safety reporting requirements to ensure all staff operate in a safe manner, with regard to the safety-critical nature of the role.
* Produce staffing rotas for the team to ensure a good quality service is delivered on a consistent basis.
* Deliver staff briefings on relevant topics as required, e.g. health and safety, to ensure team have the knowledge and skills they need to operate effectively
About you.
* Demonstrable experience of incident management and working within an operational environment.
* A strong track record of delivering outcomes and achievements in a customer focussed organisation.
* Experience of managing a busy workload whilst setting objectives for the team, ensuring morale is high and that the team feel valued and suitably rewarded.
* Strong communication skills
* Proficiency in a range of office software products to enable production / maintenance of a range of complex documents, spreadsheets and management reports.
About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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