Are you looking for a team that cares?
At Operio Group we've been approaching solid dose manufacturing with a broader perspective with a combined experience of over 100 years. As a solutions provider to the nutraceutical and pharmaceutical industries, we believe in the importance to continuously improve and provide outstanding service and products to our customers, who rely in our expertise.
Our team is integral to our mission and Field Technicians are essential in providing excellent technical support to customers in areas such as installation, training and troubleshooting. They represent Operio's full portfolio of products and services, and communicate potential leads to the sales team, supporting overall business growth while enhancing customer satisfaction and long-term partnerships.
The ideal candidate will be proactive, excellent at managing their time independently, and with passion to support our customers with outstanding communication skills. Being a quick learner and enjoying collaboration will help you succeed with us because continuously improving yourself and our processes is important to our joint success.
Job Responsibilities
Provide excellent technical support onsite and over the phone/virtually for our vast portfolio of products.
Excel at providing services, such as installation, training, servicing, troubleshooting, and maintenance.
Conduct hands-on training for customers that covers safety, operation, basic maintenance, and troubleshooting procedures.
Diagnose and repair mechanical, electrical, and software issues on a range of machinery.
Perform preventive maintenance and routine inspections to reduce downtime and ensure optimal machine performance.
Document service calls and repairs thoroughly in internal systems to maintain a clear service history.
Manage parts inventory and service tools ensuring readiness for travel and on-site repairs.
Coordinate service schedule with the support team and customers providing service dates and updates.
Internally assist with product testing and validation, operating machinery, identifying potential issues, and coordinating with the engineering or quality teams as needed.
Provide feedback to the product and engineering teams based on field experience to help improve equipment design, user experience, and documentation.
Assist in developing technical documentation including training manuals, troubleshooting guides, and internal service procedures.
Strengthen customer relationships consistently, and identify equipment upgrade opportunities communicating sales leads to support business expansion.
Job Requirements
5+ years in a similar role delivering high-quality customer experience with strong communication skills, involving electromechanical machinery or production equipment.
Degree/diploma in related technical field (Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Maintenance…) or equivalent practical experience.
National travel up to 75%. International travel may be required (passport needed).
Must hold valid driver's license with a clean driving record.
Strong knowledge of mechanical, control and electrical systems (ex: PLCs, HMIs) to diagnose and resolve related issues.
Problem solver who is adaptable, capable to work independently, and highly organized to prioritize own work
Able to lift up to 50 lbs, stand for extended periods, and perform work involving kneeling, bending, or climbing.
Preferred: experience in the pharmaceutical, food, or manufacturing sectors.
What's in it for You?
Develop Your Skills and Grow - We have ever-growing internal training courses and encourage you to take courses externally. We have supported or currently support our team members financially with language courses, driving lessons, degrees/masters, qualifications, and more.
Join a Team That Really Cares - We are a friendly, collaborative and driven bunch that is keen to learn new things. We believe in bettering ourselves being the key to all types of success.
Competitive Compensation Package plus Annual Pay Reviews
Generous Annual Leave - 30 days, incl bank holidays, per calendar year, with an additional day earned per year worked up to a total of 25 days + bank holidays.
Opportunity to travel internationally.
And More