Overview
We are looking for a new afternoon/evening receptionist to join our front of house team. Our busy practice boasts a friendly team of receptionists, veterinary nurses and vets. The role is varied and interesting and involves the following:
* Meeting and greeting clients with their pets when they come to the surgery for appointments or procedures.
* Answering the telephone as the first point of contact for clients calling the surgery. This may be to book appointments, order medication, general queries about our practice/service, asking for prices etc.
* Using the computer system for booking appointments or answering general queries.
* Handing out repeat prescriptions that have already been dispensed.
* Taking payments, both in person and over the phone.
* General administrative tasks including filing, scanning paperwork preparation etc
Why join us?
The Bilton Veterinary Centre is the oldest established practice in Rugby, having been formed over 75 years ago. Originally a mixed practice, we became small animal-focused about 10 years ago. We have recently become part of the Independent Vet Care family of practices and so we are welcoming all the benefits and investments that this can bring!
What we are looking for...
The successful applicant should have a reliable outlook with a good general level of education. We are looking for someone with:
* Excellent communication and interpersonal skills.
* The ability to enjoy interacting with members of the public face-to-face or on the phone - sometimes in quite stressful situations if their pet is very unwell or injured.
* A good empathy with people who are upset or worried about their animals.
* Good typing and generalised computer skills. Full training of our computer system will be given.
* Excellent organisational skills.
* A flexible approach to working hours, as some overtime may be required.
* An enjoyment of working with people and animals!
* Prior experience of working as a veterinary/medical practice receptionist would be highly advantageous but not essential, as full training will be given to the successful applicant.
Your shift pattern
This is a part time role working 28 hours per week;
* Monday - 1.30 pm to 7.30 pm
* Tuesday - 1.30 pm to 7.30 pm
* Wednesday -4 pm to 7 pm
* Thursday - 4 pm to 7 pm
* Friday - 8 am to 1 pm and 4 pm to 7 pm
* Saturdays - 8 am to 1 pm (one Saturday in three only)
In addition to a competitive salary you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
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