What's the role? Are you passionate about delivering exceptional customer experiences and eager to challenge yourself in a dynamic environment? If you're driven to grow, learn, and take on new challenges, this opportunity could be the perfect next step for you. We're seeking a dynamic and motivated Tool Service Customer Care Manager to join us at Hilti. Based in Glasgow, reporting directly to the Service Area Head. This role is responsible for the driving customer experience thru proactive customer contacts on customers repairs and loan tools. You will be driving Premium Tool Pool business across the organization. You will be a key player in the building of stronger partnerships with our customers as you support our team with one of the most important loyalty drivers impacting on the customer experience!
Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 19th best super large organization to work for in the Great Place...