IT HELPDESK TECHNICIANReady to make your application Please do read through the description at least once before clicking on Apply.Hours: 35 hours per weekShift pattern: Monday - Friday 09:00-17:00 plus on-call rota 1 week in 5Salary: £26,610 per annum (£14.62ph) plus on-call bonus pay (£250 per week)Location: Hybrid - New Milton/NorwichThis role is a UK-based role and any hybrid work must also be within the UK.Start Date: August 2025For this role, you need 5mpbs upload and 15mpbs download internet speedAppello Perks161 hours holiday rising to 175 hours with length of service (PRO RATA) plus bank holidays.We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible app!Family and friends’ discounts on our services & productsPension Scheme, up to 4% Company matchedFree on-site parkingSmart Tech BenefitCycle to work schemeABOUT YOUYou're a practical, tech-savvy problem solver with a passion for helping others. You’re at your best when responding to support requests, diagnosing IT issues, and keeping end users connected and productive. Whether you’re assisting in person or remotely, your goal is always to provide fast, effective, and friendly service.You’re organised, calm under pressure, and enjoy working both independently and as part of a dynamic team. You’re also not afraid to get hands-on with hardware, systems, and devices.KEY ROLE REQUIREMENTSTo succeed in this role, you’ll need:Previous experience in an IT support/helpdesk role or strong hands-on technical skillsSolid understanding of Microsoft Windows, Office 365, Exchange, and Active DirectoryExcellent problem-solving and diagnostic abilitiesStrong communication and customer service skillsGCSEs A–C (or equivalent) in English, Maths, IT and ScienceAbility to manage multiple tasks and prioritise effectivelyConfidence supporting mobile devices (iOS & Android)A proactive and flexible attitude with strong attention to detailSelf-motivated, team-oriented, and keen to learn and growIT or professional qualifications (e.g., Windows, NVQ, BTEC, City & Guilds) are desirable – but not essential if you’ve got the experience and enthusiasm.THE ROLEYou’ll play a key part in Appello’s IT team, providing first-line helpdesk support across a wide range of IT systems. You’ll respond to service requests via ticketing system, walk-in, or remote access, always aiming to resolve issues quickly and professionally.Your responsibilities will range from troubleshooting desktop problems and setting up user accounts to supporting mobile devices, updating the IT asset register, and helping field and office-based staff stay connected. You’ll also assist with Telecare equipment configuration and support queries. YOUR KEY RESPONSIBILITIES WILL INCLUDE:Creating, disabling, and adjusting user accounts and permissionsAdministering Active Directory, Exchange, and internal systemsProviding desktop support for office and remote employeesManaging mobile devices and liaising with telecom providersMonitoring IT helpdesk tickets and responding promptlyLogging and managing Telecare support casesAssisting with equipment setup, configuration, and repairSupporting end-user training, documentation, and device rolloutsContributing to ad hoc IT projects and continuous service improvementREADY TO APPLYIf you are interested in this role please upload your CV and answer a few questions about yourselfOTHER INFORMATIONThis is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.