Twist is Plymouth's only Board Game Cafe Bar. Serving great food and craft drinks alongside a library of 600+ board games. We're open from 11am until midnight, perfect for good times any time of day.
We're looking for a Shift Manager to join our operational management team on either a full or part time basis.
You will need to have:
* Ideally 1 year or more experience in managing a hospitality environment, or strong alternative experience.
* Awesome customer service skills and be passionate about giving each customer an exciting and memorable experience.
* Great interpersonal skills and ability to build good relationships with colleagues and customers.
* Excellent teamwork skills and be supportive of your colleagues by being flexible and working together.
* The ability to work in a busy environment, multi-task and stay calm under pressure.
* Great listening skills and ability to communicate clearly and concisely.
* Energy, enthusiasm and a positive attitude.
* The ability to work under own initiative and take responsibility for your duties.
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You'll be managing shifts, which entails supervising the team, greeting and seating customers, dealing with customer issues, opening/closing, daily ordering, shift paperwork, cashing up and being the responsible person onsite.
Our shift managers also supervise the kitchen on a rotating basis, so back of house experience is desirable.
Being a shift manager at Twist is a hands-on role and you'll be carrying out team duties alongside management duties. You'll often be taking orders, making drinks and assisting in the kitchen. All managers also do team shifts.
Flexible shifts on a weekly rota.
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The role includes 28 days paid holiday (including bank holidays), staff discount and staff meals.
Applications close on 30th September 2025, however we may interview before this date, and may close applications early if a suitable candidate is found.
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Applicants must be 18 or over.
Job Types: Full-time, Permanent
Pay: £13.00-£13.50 per hour
Expected hours: 24 – 35 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Work Location: In person