Overview
Team Coordinator required for our Repairs Workshop in Birmingham. Full Time, Production role within the Birmingham Repairs Workshop (Hockley, B19). Onsite position.
Signet Jewellers is focused on helping customers celebrate life and express love through jewellery, with repairs playing a key role in maintaining memories and supporting future growth.
Responsibilities
* Assist with daily allocation and logging of repairs and job queues.
* Monitor job progress in the Repairs Management System (RMS) and ensure accurate tracking data.
* Provide administrative support including handling communications, record updates, and team scheduling.
* Support Supervisors in coordinating repair flow and materials readiness.
* Help prepare routine reports on productivity, delays, and exceptions.
* Support internal communication via team huddles and updates.
* Participate in quality check routines as directed and log any variances.
* Liaise with store teams to confirm repair status or resolve minor queries.
* Ensure adherence to health & safety and security protocols.
* Support maintaining compliance with uniform and metal-free policies.
* Support onboarding and training logistics for new team members.
* Act as first-line support for queries in Supervisor absence or as delegated.
What We Are Looking For
* Proven ability to provide accurate and efficient administration and operational support, ideally in a service-oriented, target-driven environment.
* Demonstrable customer service mindset with good verbal and written communication skills.
* Familiarity with CRM systems, Outlook, and Excel (basic to intermediate).
* Proven ability to plan and organise a varied workload and meet deadlines.
* High level of accuracy in the completion of tasks.
* Willingness to learn about jewellery repair workflows and quality standards.
* Repairs Management Systems knowledge.
* Understanding of health & safety, security and legislative requirements is desirable.
Benefits
* Competitive salary
* Generous discount of up to 30% off products from day one
* Annual enhanced discount to celebrate the day you joined
* Retirement savings plans with flexibility
* Immediate life assurance from day one
* Minimum 22 days holiday per year, increasing with service
* Recognised qualifications, study support, and structured career progression
* Health and wellbeing scheme
* Financial wellbeing scheme
* Give As You Earn scheme to support causes you care about
* Real Rewards – exclusive discounts on groceries, travel and leisure
Equal Opportunity
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
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