Overview
Field Service Technician
Salary: £28,730 pa
Requirements for Birmingham centres
Hours: 8.00am-5.00pm, Monday-Friday
Responsibilities
* Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible.
* Delivering and collecting wheelchairs to and from service users' homes and NHS departments, ensuring that the Company Infection Control Policy is followed.
* Read and complete all paperwork relating to each job with the necessary information regarding parts used and actions taken written onto the job card to enable the administration team to update the database accurately.
* Use PPE supplied for duties as instructed.
* Upon completion of initial training, undertake out of hours responsibility when rostered.
* Observe regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
* Keep the vehicle tidy and ensure stocks of all necessary parts are replenished each day.
* Complete vehicle safety checks and the van check sheet each week.
* Maintain a professional customer service attitude, wear your uniform and identification badge, and keep the uniform clean and laundered.
* Prioritise and organise workload and refer to the Line Manager as appropriate.
* Maintain and safely store all tools and equipment provided by the Company as outlined in the Company handbook.
* Agree to undertake all training offered to maintain the skills required for this role.
Qualifications
* Full UK driving licence
* Successful enhanced DBS check, company paid for
* Able to move and handle loads and equipment safely
* Experience of face-to-face customer contact preferred
* An awareness and understanding of people with disabilities
* Flexible approach to working conditions and environment changes
* Ability to use own initiative within set boundaries
* Ability to use a mobile phone to relay photographs
* Good written and verbal communication skills
* Ability to relay clear instructions to clients
* Basic computer skills for diagnostic purposes
Physical Demands
* Moving and handling of equipment and accessories following handling guidelines
* Standing at a bench to work
* Kneeling/crouching
* Use of ramps and other moving equipment
Most Challenging / Difficult Part
* Flexible working and responsiveness to changing priorities as set by Line Manager or Customer Service team
* Committing to short notice overtime if required by emergency response requirements
* Responsibility for out of hour's duties
Confidentiality
Carrying out the work involved with this position, the employee will become party to confidential information. It is important that all information is kept private and not disclosed.
Health and Safety
The post holder must take reasonable care for their own health and safety and that of others, cooperate with supervisory and managerial staff to ensure compliance with statutory regulations, policies, codes of practice and safety procedures, and attend relevant training.
Prevention and Control of Infection
Infection prevention and control is an integral part of the role. Staff will contribute to infection control through standard practices and compliance with the Company infection control policy.
Service User / Other Agency / Public Engagement
Ross Care is committed to equality, diversity and inclusiveness and expects the post holder to promote and engage this commitment in all actions. The post holder should recognise the health needs and rights of all community members and adhere to policies governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
Ross Care will be an equal opportunities employer. It aims to ensure that no applicant or employee receives less favourable treatment on grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be justified.
INDHS
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