Overview
Field Desktop Support Engineer, Office365, Google workspace, Desktop - Onsite Role. You will need to go through Enhanced DBS check. Because on this, work visas can not be sponsored. Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.
Key Responsibilities
* Technical Support & Troubleshooting
* Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
* Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
* Troubleshoot basic networking issues, including wired and wireless connectivity problems.
* Assist with image build and deployment for Microsoft and Apple devices.
* Support users with Microsoft 365 and Google Workspace applications.
* Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
* Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
* Provide clear technical guidance to users, many of whom may not have IT backgrounds.
* Maintain accurate records of service requests in the IT ticketing system.
* Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
* Support the implementation of ITIL best practices to improve IT service delivery.
* Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.
What We're Looking For
Technical Skills & Experience
* Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
* Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
* Basic understanding of wired and wireless networking.
* Familiarity with image deployment tools for Microsoft and Apple devices.
* Operational knowledge of Microsoft 365 and Google Workspace.
* IT qualifications equivalent to CompTIA A+ or similar.
* Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.
Soft Skills & Behaviours
* Excellent customer service skills with a proactive, problem-solving approach.
* Strong communication skills, both verbal and written.
* Ability to prioritise workloads and work under pressure.
* Strong troubleshooting abilities, knowing when to research issues or escalate problems.
* Ability to build strong working relationships with remote teams and users.
Application Details
* Your CV has your address and postcode.
* You also have your correct phone number and email address so we can contact you asap regarding your application.
* For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* Desktop Computing Software Products
All our roles are UK based.
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