TechNET IT Recruitment Ltd provided pay range
This range is provided by TechNET IT Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Are you a proactive and experienced 2nd Line IT Engineer looking to step up in a fast-paced, purpose-driven environment? We’re seeking a hands-on IT professional with a strong background in end-user support, device management, and cloud infrastructure—particularly Google Workspace and Jamf Pro—to play a vital role in the day-to-day support and development of IT services across a growing educational organisation.
You’ll work as part of a dedicated IT team, helping to support users across multiple sites, while contributing to continuous improvement, digital safeguarding, and strategic IT projects.
* Provide 2nd line support for users across hardware, software, and network issues
* Take ownership of escalated tickets and complex support cases, ensuring timely resolution
* Manage and maintain systems including Google Workspace, Jamf Pro, Microsoft Intune, and Azure AD
* Support and configure mobile device management (MDM) solutions for MacOS/iOS and Windows devices
* Assist in delivering IT projects and digital transformation initiatives
* Monitor and maintain security protocols, safeguarding user data and ensuring compliance
* Work closely with teaching, support, and leadership staff to ensure IT meets user needs
* Liaise with 3rd party vendors and escalate issues where appropriate
* Document processes and contribute to knowledge-sharing within the IT team
Requirements:
* Proven experience in a 2nd line IT support or infrastructure role
* Hands-on experience with Google Workspace (admin side) and Jamf Pro
* Good knowledge of Intune, Azure AD, and endpoint security
* Strong troubleshooting and technical support skills across macOS, Windows, and ChromeOS
* Familiarity with network management, including switching, Wi-Fi, and basic firewall principles
* Excellent communication and user-facing skills
* Experience supporting users in educational or multi-site environments
* Ability to work independently, manage workload, and prioritise effectively
* Understanding of safeguarding and data protection responsibilities
* Experience working with Arbor MIS or other school systems
* IT certifications (e.g. CompTIA, Google Certified, Microsoft)
* Familiarity with project/change management methodologies
* Previous work in a special educational needs (SEN) environment
* Experience assisting with procurement, asset management, or vendor relationships
* UK driving licence and willingness to travel locally or support out-of-hours on occasion
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Education
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