Job Summary
PREVIOUS APPLICANTS NEED NOT APPLY
An opportunity has arisen at Unsworth Medical Centre for a full-time receptionist to join our friendly team.
We are looking for an enthusiastic, hard-working, caring and resilient individual who is keen to work with us.
Please complete NHS Job application and submit a full CV
Main duties of the job
Key Responsibilities
Summary of reception / admin tasks:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) via the telephone or via online requests, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS clinical system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via tasks
Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS)
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying, scanning
Support practice in meeting NHS targets, QOF requirements and national standards
About Us
The practice is based on the outskirts or Bury in Unsworth.
We have at team of GP Partners, Salaried GP, Practice Nurses, Trainee Nurse Associate and Receptionist/Admin staff.
We are a training practice welcoming medical students, junior doctors and work experience placements
We have a team/family friendly ethos who strive to provide an efficient service to our patients based in the Unsworth community
Details
Date posted
11 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Unsworth Medical Centre
Parr Lane
Bury
Lancashire
BL9 8JR
Job Description
Job responsibilities
Summary Of Reception / Admin Tasks:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) via the telephone or via online requests, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS clinical system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via tasks
Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS)
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying, scanning
Support practice in meeting NHS targets, QOF requirements and national standards
Job Description
Job responsibilities
Summary Of Reception / Admin Tasks:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) via the telephone or via online requests, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS clinical system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via tasks
Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS)
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying, scanning
Support practice in meeting NHS targets, QOF requirements and national standards
Person Specification
N/A
Essential
N/A
Desirable
N/A
Experience
Essential
See attached Person Specification
Desirable
See attached person specification
Qualifications
Essential
Essential
Know how to deal with people in a professional, courteous and friendly manner
An understanding, acceptance and adherence to the need for strict confidentiality
Communication skills Verbal & Written
Keyboard & Computer skills
Organisational Skills
Attention to detail
Telephone skills
Ability to have a pleasant and articulate manner
Teamworking
Working in office environment or demonstrate experience of working with people
Dealing with people face to face and over the telephone
Experience of using Microsoft Office software
Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
Ability to prioritise workload
Reliability & commitment to team working
Highly motivated
Flexible and responsive to change
Enthusiasm
Team player
Willingness to undertake further training
Demonstrates the ability to value the opinion of others
Ability to work within a pressurised environment maintaining a safe, high standard of quality care
Desirable
Desirable
Knowledge of NHS, GP Practice
Knowledge of EMIS Clinical System
Ability to use own judgement, resourcefulness and common sense
Ability to work without direct supervision and determine own workload priorities
Ability to build and maintain effective working relationships with all member of the practice team
Able to use own initiative
Working within the NHS
Experience of using EMIS clinical system
Working within primary care
ECDL
RSA Typing
Ability to undertake stock control
Full UK Driving Licence
Person Specification
N/A
Essential
Essential
Know how to deal with people in a professional, courteous and friendly manner
An understanding, acceptance and adherence to the need for strict confidentiality
Communication skills Verbal & Written
Keyboard & Computer skills
Organisational Skills
Attention to detail
Telephone skills
Ability to have a pleasant and articulate manner
Teamworking
Working in office environment or demonstrate experience of working with people
Dealing with people face to face and over the telephone
Experience of using Microsoft Office software
Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
Ability to prioritise workload
Reliability & commitment to team working
Highly motivated
Flexible and responsive to change
Enthusiasm
Team player
Willingness to undertake further training
Demonstrates the ability to value the opinion of others
Ability to work within a pressurised environment maintaining a safe, high standard of quality care
Desirable
Desirable
Knowledge of NHS, GP Practice
Knowledge of EMIS Clinical System
Ability to use own judgement, resourcefulness and common sense
Ability to work without direct supervision and determine own workload priorities
Ability to build and maintain effective working relationships with all member of the practice team
Able to use own initiative
Working within the NHS
Experience of using EMIS clinical system
Working within primary care
ECDL
RSA Typing
Ability to undertake stock control
Full UK Driving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Unsworth Medical Centre
Address
Unsworth Medical Centre
Parr Lane
Bury
Lancashire
BL9 8JR
Employer's website
(Opens in a new tab)
Employer details
Employer name
Unsworth Medical Centre
Address
Unsworth Medical Centre
Parr Lane
Bury
Lancashire
BL9 8JR
Employer's website
(Opens in a new tab)
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