About the apprenticeship
Duties
•Provide administration support to the operations & sales teams.
•Inputting data onto all systems (i.e. tracking, lender & sourcing).
•Completing and sending out client paperwork.
•Managing client cases and tracking their progress.
•Checking and uploading client documents.
•Completing mortgage applications.
•Monitoring, prioritising, and responding to emails.
•Generating, sending, and receiving invoices.
•Communicating effectively with clients & stakeholders, ensuring all queries are answered in a timely and professional manor.
•Organising and attending events.
•Attending networking events representing Remoo Mortgages
•Maintaining a high level of customer service.
Additional information
We are seeking individuals who embody a friendly and approachable manner, contributing to a workplace culture that values positive interactions and collaboration. Our ideal candidate will go the extra mile to ensure that both colleagues and customers feel valued and heard.
Requirements
Qualifications
No qualifications required.
A Level or equivalent desirable.We are seeking a passionate and customer focused individual to join Remoo Mortgages. The successful candidate will provide administration support to the operations team ensuring the efficient running of our office and helping to process mortgage and insurance cases from application to completion. You will report to the Operations Manager on a day-to-day basis. The ideal candidate will be customer focused and have excellent communication skills, be highly organised, able to prioritise and manage multiple tasks and use their initiative to work efficiently and independently.
•Some prior experience in a business or administration role (preferred but not essential)
•Great organisation skills with the ability to prioritise tasks and use initiative to work independently.
•Strong attention to detail, with the ability to maintain records in an accurate manner.
•Great communication and people skills, with the ability to build effective relationships with clients and co-workers.
•Ability to work as part of a team, with a flexible and proactive approach to problem solving.
Skills
We are seeking a passionate and customer focused individual to join Remoo Mortgages. The successful candidate will provide administration support to the operations team ensuring the efficient running of our office and helping to process mortgage and insurance cases from application to completion. You will report to the Operations Manager on a day-to-day basis. The ideal candidate will be customer focused and have excellent communication skills, be highly organised, able to prioritise and manage multiple tasks and use their initiative to work efficiently and independently.
•Some prior experience in a business or administration role (preferred but not essential)
•Great organisation skills with the ability to prioritise tasks and use initiative to work independently.
•Strong attention to detail, with the ability to maintain records in an accurate manner.
•Great communication and people skills, with the ability to build effective relationships with clients and co-workers.
•Ability to work as part of a team, with a flexible and proactive approach to problem solving.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Neath Port Talbot College (Skills Academy Wales)
Qualification
Business Administration
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Remoo Mortgages
Darcy Business Park
Llandarcy
Neath
SA10 6EJ