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Our client, experts in their field, are a modern and innovative legal firm. They believe firmly in developing their staff and recognising their achievements. They are looking for a LegalSupport Assistant to work with the Property and Private Client teams.
What’s in it for you:
· Salary: Up to £30k, depending on experience
· Hours: Mon-Fri,9am-5.15pm, hybrid after probation
· 25 days holiday (plus 2 additional for Christmas period)
· Subsidised parking
· Fantastic training opportunities!
Key Responsibilities:
· Working as part of a team to ensure that all compliance quality standards and audit measures are implemented in line with the firm’s policies and procedures.
· Responsible for new and existing client on-boarding procedures and opening electronic (and physical where required) files
· Ensure all file openings are completed and delivered back to the relevant lawyer in line with agreed targets and timescales.
· Responsible for updating and maintaining the contact and client database
· Respond to internal and external queries promptly
· Interacting with clients over the telephone and face-to-face regarding document releases and general enquiries
· Taking new enquiries (whether this is by phone, in person, website or email) for all residential property and private client matters and completing new enquiry form.
· Closing electronic and physical files in accordance with firm procedures.
· Provide such additional support when required for the wider practice support team as well as the business as a whole to ensure a high level of client experience is maintained.
What the client is looking for;
· Legal secretarial, administration or any other type of office based experience is essential
· Experience of working with a practice management system would be preferred
· Attention to detail
· Experience of inputting data and experience of working to tight timescales
· Excellent interpersonal skills and organisational skills
· Analytical thinking
· A good communicator (both written and verbal) and have the confidence to discuss IDrequirements with clients, as well as with members of the firm
· Committed to providing excellent client service
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