The job requirements are detailed below.
Job details
Job reference REQ000812
Date posted 28/04/2026
Application closing date 21/05/2026
Location Glenrothes
Salary £38,482 – £42,669
Package: we offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, enhanced family friendly and sick pay entitlements and flexible working options to support you to have a good work life balance.
36 Full time Job category/type
Ensure Our Customers Voice is Heard and Supported
1x Customer Experience Officer at Kingdom Group (1x 36 Hours, 10 Months Temporary Cover)
At Kingdom Group, we are growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities.
We’re looking for a passionate and people-focused professional to join our Customer Experience Team to help ensure that the customers voice is at the heart of everything we do.
Responsibilities
* Gather and analyze customer feedback through surveys, complaints data and performance information to identify trends and themes.
* Use insight and evidence to help shape and improve services, ensuring learning outcomes are implemented effectively.
* Monitor satisfaction rates and performance trends, demonstrating the impact of customer experience activity.
* Take shared responsibility for driving service improvement, working with colleagues and stakeholders to turn customer feedback into positive outcomes.
* Work closely with tenants, colleagues and stakeholders to make sure customer voices are heard and acted upon.
* Encourage and support customers to engage in tenant participation, building strong relationships with tenants and tenant groups.
Why Join Kingdom Group?
At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.
Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.
What We Offer
Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work‑life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.
About You
We’re looking for someone who has:
* Experience in data analysis and identifying key trends, with the ability to turn insight into action.
* Some knowledge or understanding of handling complex complaints and using feedback to drive improvement.
* Competence in accurately recording, maintaining and managing data on relevant systems.
* An understanding of GDPR and Data Protection principles, with the ability to handle personal and sensitive data.
* The ability to work in a customer‑facing environment, communicating effectively with both our customers and external stakeholders.
* Confidence in building and maintaining positive relationships with tenants and tenant groups.
* Experience in community engagement and tenant participation.
* The ability to organise, attend and facilitate engagement events and forums.
* Knowledge or experience working in a housing background.
* A relevant qualification at SVQ3 (or equivalent) in a relevant subject.
Ready to Apply?
Apply through our website at: https://www.kingdomhousing.org.uk/jobs/ This is your opportunity to use your expertise to make a real impact—ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.
Closing Date: Tuesday 12th May 2026
Interview Date: Thursday 21st May 2026
Anticipated Start Date: June 2026
To discuss any of the roles or require reasonable adjustments as part of this process please contact us on 01592 632577 or employeelifecycleteam@kha.scot
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form.
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