IT Operations Manager - Central London - Hybrid Working - Up to £65,000 The Role A London based Train Operating Company are looking to hire an IT Operations Manager to manage a team of 2nd/3rd Line Support Engineers, and ensure IT processes, applications & infrastructure are operating as effectively and efficiently as possible. The IT Operations Manager will drive proactive behaviour throughout the team & ensure that vulnerabilities are identified and actioned in a timely manner. You will act as a technical escalation point to the 3rd line team & have a strong focus on introducing KPIS & reporting on technology & inventory etc. You will act as a support to the IT Team, working with them to create detailed personalized development plan for each team member. Your role will be split across operations management and technical responsibilities including actioning tickets that are escalated by the outsourced 1st line team, BAU operations & involvement in ongoing projects. The Opportunity This is an opportunity to have a direct impact on the continued reliable operations of this London Train Operator. The role will also Have a core focus on continuous improvement that you will drive from the front Provide exposure to a wide range of tech and areas of IT including Cyber, Networking, Infrastructure, Support, cloud-based solutions & more Play a key part in an SD-WAN migration Manage a team of passionate and highly capable IT support engineers (2nd/3rd line) Work with a high degree of autonomy – be trusted to implement your visions & ideas Work in a flexible environment with a core culture built on trust & teamwork Location Central London. 3 days in the office, 2 days from home (once settled in) Salary £60,000 - £65,000 p/annum Benefits Free Travel on owned railway lines 75% Discount on other nationwide rail services High degree of discount available for family members Railway Pension Scheme 25 days 8 annual leave Essential Criteria Management experience in an IT role (IT operations & support) Strong team leadership experience Strong technical background, working at 3rd line Expertise across, for example: Infrastructure, networking, Cyber, Azure etc Strong Stakeholder Management experience Desirable experience Cyber quals – for Example CISM OR similar SD WAN migration experience/knowledge AI & Data/Power BI interest or experience About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas – recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise– Business specialising in blue collar trade & technical services – permanent and temporary. Ford & Stanley Recruitment– Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search– Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance– Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers