Customer service administrator

Were looking for a highly organisedCustomer Service Administratorto join our close-knit, 5-star-rated Customer Service team. This office-based rolecombinesorder administrationwithhands-on customer support from processing orders and preparing shipping documents to liaising with carriers and assistingcustomers via phone, email, and chat

Youll be the link between warehouse, operations, and the customer, making sure everything runs smoothly from order to delivery. Expect variety, autonomy, and a friendly team atmosphere.

What youll be doing:

* Managing daily order processing & dispatch planning
* Creating shipping documentation and coordinating collections
* Supporting customers with enquiries, returns, and complaints
* Handling branded orders and liaising with suppliers
* Providing admin support to the Head of Customer Services

What youll need:

* 3+ years experience in customer service/admin roles
* Strong attention to detail and excellent communication skills
* Confident using Microsoft Office & quick to learn new systems
* Proactive, reliable, and calm under pressure