Tenancy Services Officer
Our client is seeking an experienced and motivated Tenancy Services Officer to deliver a high-quality, customer-focused housing management service across a defined patch of general needs, sheltered and leasehold properties.
This is a varied and rewarding role focused on tenancy sustainment, estate management, anti-social behaviour, and delivering excellent customer service.
Key Responsibilities
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Manage a designated housing patch, dealing with tenancy sign-ups, breaches, ASB cases, resident disputes and estate issues
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Conduct tenancy audits, home visits, estate inspections and introductory tenancy reviews
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Investigate and resolve tenancy breaches, issuing warnings and notices where appropriate
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Prepare legal documentation and attend court when required
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Work proactively to support vulnerable tenants and prevent tenancy breakdown
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Liaise with internal teams and external agencies to deliver coordinated support
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Respond to complaints, enquiries and elected representative correspondence within set timescales
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Identify safeguarding concerns and take appropriate action
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Maintain accurate case records using housing management systems
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Contribute to service improvement initiatives and performance targets
About You
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Proven experience in tenancy management, including ASB and enforcement
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Strong knowledge of housing law and tenancy management best practice
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Experience supporting vulnerable residents and promoting tenancy sustainment
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Confident managing a busy caseload and working to performance standards
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Excellent written and verbal communication skills
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Ability to handle challenging situations professionally and fairly
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Competent using IT and case management systems
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Professional qualification in housing (CIH Level 3) or willingness to work towards
What’s on Offer
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A varied and community-focused role
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Opportunity to make a real impact on residents’ lives
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Supportive team environment
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Ongoing professional development
If you are passionate about delivering high standards of housing management and putting residents at the heart of service delivery, we would love to hear from you