Second Nature in Greater London is seeking a Customer Support Calls Manager to lead a remote team of 10–15 associates. This role focuses on balancing performance and quality, ensuring that engaging calls are delivered effectively. Responsibilities include coaching the team, managing call campaigns, and monitoring KPIs. Candidates should have experience in customer support management, effective communication skills, and a proactive problem-solving approach. The position offers remote flexibility, competitive salary, and a vibrant team environment.
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