Job Specification:
* Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary
* Raising of purchase orders and management of invoicing from start to finish.
* Portfolio diary management.
* Arranging emergency call outs.
* Scheduling planned maintenance.
* Liaising with Subcontractors and booking jobs.
* Run and review WIP reports weekly
* Run and review Debt report weekly
* Monthly contractual and extra works invoicing.
* Completing paperwork and monthly billing.
* Direct contact with customers over the phone.
* Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner.
* Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work
* Answer calls and emails in a professional and timely manner.
* Ensure the delivery of high Customer Service Standards.
* Support with any adhoc requests required