Job summary
An exciting opportunity has arisen for an Assistant Practice Manager at Howden Medical Centre, to support the Practice Manager and GP Partners in the effective management of the practice team, patient services, financial management and overall operational management of the surgery. We are seeking a dedicated individual who can bring reliability and flexibility to this new position.
This is a part-time position and we would preferably like the successful candidate to work over three days. Salary is dependent on experience.
Main duties of the job
To support the Practice Manager in all aspects of the day-to day operations and functionality of the practice, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I (Equality, Diversity and Inclusion), SHEF (Safety, Health, Environment and Fire), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with CQC and GDPR regulations.
The post-holder will work closely with and under the direction of the practice manager. The successful candidate will be highly motivated, able to work independently, and confident in taking a lead on designated areas of responsibility.
Please refer to Job Description for further information
About us
Howden Medical Centre is a Semi-Rural Practice with a steadily increasing patient population which currently stands at 8300 patients.
We have a strong friendly and supportive team of GPs, Nurses, Admin staff and Receptionists and a very open, inclusive and team culture. Our staff are dedicated, have great attention to detail, are flexible and adaptable, and work very much as a whole team.
We are a member practice of CYGNET PCN with PCN staff working with us, as members of the team, on site at the practice including Paramedics, ANPs, Pharmacists, Pharmacy Technicians, Social Prescribers and MSK Practitioners.
Howden Medical Centre is a Teaching Practice with Registrars and HYMS Students on site.
Our clinical system is Systmone
Details
Date posted
20 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A
Job locations
Pinfold Street
Howden
Goole
East Yorkshire
DN14 7DD
Job description
Job responsibilities
Please see the full job description which is attached as a document which also contains the Generic Responsibilities
Job title
Assistant Practice Manager
Line manager
Practice Manager
Accountable to
GP Partners
Hours per week
To be agreed
Job summary
The post-holder is an Assistant Practice Manager.
To support the Practice Manager in all aspects of the day-to day operations and functionality of the practice, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I (Equality, Diversity and Inclusion), SHEF (Safety, Health, Environment and Fire), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with CQC and GDPR regulations.
The post-holder will work closely with and under the direction of the practice manager. The successful candidate will be highly motivated, able to work independently, and confident in taking a lead on designated areas of responsibility.
Primary key responsibilities
The following are the core responsibilities of the Assistant Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The role requires flexibility as this is the nature of Primary Care, so be aware that these responsibilities may increase, reduce or expand as the working environment changes. You will assist and support the Practice Manager in:
Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and operational targets and projects are achieved
Provide leadership, management and guidance to all staff, ensuring that they adhere to policy and procedure at all times
Oversee the administrative elements of QOF, Enhanced Services and other targets and contracts, liaising with GPs, nursing staff and administrators
Ensure compliance with CQC regulations and standards
Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed
Assist with, and be delegated responsibilities, in the recruitment and induction of staff and students, including pre-employment checks and DBS
Oversee and embed an effective staff appraisal process, and undertake appraisals for those that they line manage
Assist in Developing, implementing and embedding effective practice and staff development plans for all staff (clinical and administrative) whilst maintaining a robust training record
Assist with disciplinary and grievance issues, maintaining an overview of staff welfare and ensuring proper process is followed
Lead the management of the clinical system and IT, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
Take the lead on GDPR in the practice, ensuring all required documentation is in place
Oversee, update and act as the focal point for the practice website and social media sites
Be responsible for overseeing and organising the day-to-day practice building and equipment maintenance requirements
Take the lead on Health and Safety matters, ensuring all documentation, requirements and checks are in place and organised at appropriate times, updating and undertaking risk assessments
Assist the Practice Manager in the administration of financial management of the practice including Claims, Accounts, Invoicing and Payroll, with delegated areas of responsibility
Update and develop Policies, Protocols, Procedures, Guidance and Practice Literature/Forms. Be responsible for keeping this documentation, and records of such, up to date
Ensure the staff implement the practice-wide approach to the management of all patient services matters
Identify and deliver team training where required
Support the management team in the compilation of practice reports and the practice development plan
Support the Practice Manager in coordinating and managing the patient complaints process and ensure that staff are fully conversant with the complaints procedure
Be delegated responsibilities for planning, undertaking and implementing projects and change management as they arise
Be an integral part of the general practice team
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Support in the delivery of enhanced services and other service requirements
Undertake all mandatory training and induction programmes
Act as a leader in support of the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider responsibilities
In addition to the primary responsibilities, the Assistant Practice Manager has the following wider responsibilities:
Deputise for the Practice Manager
Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
Monitor and disseminate information on safety alerts and other pertinent information
Support the overall practice clinical governance framework, generating and submitting reports for QOF, enhanced services and other reporting requirements
Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
Attend and actively participate in practice management meetings
Lead in the management of the Patient Participation Group
Attend any external meetings pertinent to this role
Build positive relationships with other organisations such as CYGNET PCN, NHSE, ICB, N3i, liaising with external colleagues as required
Stay up to date on changes in contracts, legislation, regulation and the wider NHS Environment, implementing changes in practice and process as required
Support and participate in shared learning
Participate in any audits as directed
Job description
Job responsibilities
Please see the full job description which is attached as a document which also contains the Generic Responsibilities
Job title
Assistant Practice Manager
Line manager
Practice Manager
Accountable to
GP Partners
Hours per week
To be agreed
Job summary
The post-holder is an Assistant Practice Manager.
To support the Practice Manager in all aspects of the day-to day operations and functionality of the practice, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I (Equality, Diversity and Inclusion), SHEF (Safety, Health, Environment and Fire), quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and ensuring the practice complies with CQC and GDPR regulations.
The post-holder will work closely with and under the direction of the practice manager. The successful candidate will be highly motivated, able to work independently, and confident in taking a lead on designated areas of responsibility.
Primary key responsibilities
The following are the core responsibilities of the Assistant Practice Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The role requires flexibility as this is the nature of Primary Care, so be aware that these responsibilities may increase, reduce or expand as the working environment changes. You will assist and support the Practice Manager in:
Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and operational targets and projects are achieved
Provide leadership, management and guidance to all staff, ensuring that they adhere to policy and procedure at all times
Oversee the administrative elements of QOF, Enhanced Services and other targets and contracts, liaising with GPs, nursing staff and administrators
Ensure compliance with CQC regulations and standards
Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed
Assist with, and be delegated responsibilities, in the recruitment and induction of staff and students, including pre-employment checks and DBS
Oversee and embed an effective staff appraisal process, and undertake appraisals for those that they line manage
Assist in Developing, implementing and embedding effective practice and staff development plans for all staff (clinical and administrative) whilst maintaining a robust training record
Assist with disciplinary and grievance issues, maintaining an overview of staff welfare and ensuring proper process is followed
Lead the management of the clinical system and IT, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
Take the lead on GDPR in the practice, ensuring all required documentation is in place
Oversee, update and act as the focal point for the practice website and social media sites
Be responsible for overseeing and organising the day-to-day practice building and equipment maintenance requirements
Take the lead on Health and Safety matters, ensuring all documentation, requirements and checks are in place and organised at appropriate times, updating and undertaking risk assessments
Assist the Practice Manager in the administration of financial management of the practice including Claims, Accounts, Invoicing and Payroll, with delegated areas of responsibility
Update and develop Policies, Protocols, Procedures, Guidance and Practice Literature/Forms. Be responsible for keeping this documentation, and records of such, up to date
Ensure the staff implement the practice-wide approach to the management of all patient services matters
Identify and deliver team training where required
Support the management team in the compilation of practice reports and the practice development plan
Support the Practice Manager in coordinating and managing the patient complaints process and ensure that staff are fully conversant with the complaints procedure
Be delegated responsibilities for planning, undertaking and implementing projects and change management as they arise
Be an integral part of the general practice team
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Support in the delivery of enhanced services and other service requirements
Undertake all mandatory training and induction programmes
Act as a leader in support of the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
Attend a formal appraisal with their manager. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Wider responsibilities
In addition to the primary responsibilities, the Assistant Practice Manager has the following wider responsibilities:
Deputise for the Practice Manager
Oversee the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
Monitor and disseminate information on safety alerts and other pertinent information
Support the overall practice clinical governance framework, generating and submitting reports for QOF, enhanced services and other reporting requirements
Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
Attend and actively participate in practice management meetings
Lead in the management of the Patient Participation Group
Attend any external meetings pertinent to this role
Build positive relationships with other organisations such as CYGNET PCN, NHSE, ICB, N3i, liaising with external colleagues as required
Stay up to date on changes in contracts, legislation, regulation and the wider NHS Environment, implementing changes in practice and process as required
Support and participate in shared learning
Participate in any audits as directed
Person Specification
Experience
Essential
* Experience of managing teams
* Experience of working with the general public
Desirable
* Experience of working in a healthcare setting
* NHS or general practice experience
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Understanding of Health and Safety requirements
* HR understanding and experience
* Financial management/administration understanding and experience
* Understanding of GDPR
* Experience and understanding of policy/protocol development
* Experience of health and safety requirements and needs within a small business
* Experience of chairing meetings, producing agendas and minutes
Qualifications
Essential
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
* Leadership and/or management qualification
Knowledge and Skills
Essential
* Excellent communication skills (written, oral and presenting)
* Proven leadership skills
* Competent in the use of MS Office and Outlook
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Ability to use own initiative, discretion, and sensitivity
* Sensitive and empathetic in distressing situations
* Ability to exploit and negotiate opportunities to enhance service delivery
* Strategic thinker and negotiator with a solutions-focused approach
* Effective time management (planning and organising)
* Good organisational skills
* Ability to effectively utilise resources
* Punctual and committed to supporting the team effort
* High levels of integrity and loyalty
* Ability to network and build relationships
* Flexible, cooperative and motivated
* Confident, assertive and resilient
* Ability to drive and deliver change effectively
* Ability to use initiative and judgement
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
* Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
* Ability to implement and embed policies and procedures
Desirable
* Understanding of safeguarding adults and children
* Clinical system IT user skills
Person Specification
Experience
Essential
* Experience of managing teams
* Experience of working with the general public
Desirable
* Experience of working in a healthcare setting
* NHS or general practice experience
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Understanding of Health and Safety requirements
* HR understanding and experience
* Financial management/administration understanding and experience
* Understanding of GDPR
* Experience and understanding of policy/protocol development
* Experience of health and safety requirements and needs within a small business
* Experience of chairing meetings, producing agendas and minutes
Qualifications
Essential
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
* Leadership and/or management qualification
Knowledge and Skills
Essential
* Excellent communication skills (written, oral and presenting)
* Proven leadership skills
* Competent in the use of MS Office and Outlook
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Ability to use own initiative, discretion, and sensitivity
* Sensitive and empathetic in distressing situations
* Ability to exploit and negotiate opportunities to enhance service delivery
* Strategic thinker and negotiator with a solutions-focused approach
* Effective time management (planning and organising)
* Good organisational skills
* Ability to effectively utilise resources
* Punctual and committed to supporting the team effort
* High levels of integrity and loyalty
* Ability to network and build relationships
* Flexible, cooperative and motivated
* Confident, assertive and resilient
* Ability to drive and deliver change effectively
* Ability to use initiative and judgement
* Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
* Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
* Ability to implement and embed policies and procedures
Desirable
* Understanding of safeguarding adults and children
* Clinical system IT user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Howden Medical Centre
Address
Pinfold Street
Howden
Goole
East Yorkshire
DN14 7DD
Employer's website
(Opens in a new tab)
Employer details
Employer name
Howden Medical Centre
Address
Pinfold Street
Howden
Goole
East Yorkshire
DN14 7DD
Employer's website
(Opens in a new tab)