This is an exciting opportunity for a Community Coordinator to join the team at Rapport to play a key role in shaping a memorable workplace experience every single day. As the welcoming face of the business, you’ll create warm, engaging first impressions for colleagues and visitors through thoughtful interactions, proactive communication, and exceptional service. Your presence will help set the tone for an environment where people feel supported, informed, and truly valued.
Type of contract: Full‑time, 12‑month fixed‑term contract; Hours: 40 per week (Monday‑Friday, shift rota basis between 7 AM – 6 PM with some flexibility as per business needs).
Benefits
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
* Secure Your Future: Benefit from a contributory pension scheme.
* Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career.
* Celebrate Excellence: Spotlight peers with WOW Awards for exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.
Main Responsibilities
* Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high‑performing talent.
* Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service.
* Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns.
* Conduct daily site checklists and take ownership of Health & Safety in your areas of responsibility, reporting, escalating, and making safe any dangerous conditions immediately.
* Prepare meeting rooms for our visitors and colleagues ensuring each room is clean, well maintained and in good working order, while liaising with other departments to ensure everything is in working order.
Qualifications
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Proactive, can‑do attitude with a drive to find smarter, more efficient ways of working.
* Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
* Ideally possess at least 1‑2 years of experience in a similar position within community management, events or hospitality.
* Strong interpersonal skills, approachable, engaging and highly collaborative.
* Exceptionally organised, with great attention to detail and effective time‑management.
* Confident using Microsoft Office applications, including Excel, Word, PowerPoint, Planner, Power Apps and Outlook.
* A customer‑focused mindset with a genuine passion for delivering outstanding hospitality.
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
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