Job Overview
We are seeking a highly organised and proactive Office Manager to cover Maternity Leave and oversee the daily operations of our Internal Sales Office team. The ideal candidate will possess strong leadership skills and a solid background in administrative functions, ensuring that our office runs smoothly and efficiently. This role requires excellent communication skills, attention to detail, and the ability to manage a team effectively.
Duties
* Oversee the daily operations of the sales office, ensuring efficiency and high service levels.
* Identify and implement business process improvements
* Track and review KPIs (orders, quotes, complaints, delayed deliveries) and implement improvements where needed.
* Work closely with purchasing, transport, deliveries, and other departments to ensure smooth processes.
* Provide day-to-day leadership, coaching, and guidance to the internal sales team.
* Manage workload allocation, holiday cover, and performance across the team.
* Mentor staff, supporting professional growth and engagement.
* Foster a collaborative, inclusive, and positive culture
* Ensure excellent customer service standards are maintained by the team
* Oversee quotation, tender, and order processing to ensure accuracy and efficiency
* Provide support with escalated customer queries when needed.
* Build strong working relationships with Sales Managers, Marketing, and other departments
* Ensure accurate reporting, budgeting, and effective use of ERP/EDI systems
* Support field staff and contribute to cross-departmental projects.
Required Skills and Experience
* Proven experience in managing and motivating a team.
* Ability to identify and implement business improvements
* Strong people leadership skills with a focus on coaching and development.
* Excellent communication and interpersonal skills, with the ability to influence and build trust.
* Strong organisational, planning, and problem-solving skills.
* Customer service background with a track record of delivery.
* Competent with Microsoft Office; experience with ERP/EDI systems desirable.
Job Types: Full-time, Fixed term contract
Contract length: 15 months
Benefits:
* Company events
* Company pension
* On-site parking
Location:
* Northampton NN4 7AS (preferred)
Work Location: In person