Job Description Deputy Housing Manager (Retirement Community) Hours: 37.5 hours per week Salary: up to £27,500 per annum We are seeking a dedicated and compassionate Deputy Housing Manager to support our client’s retirement community. The ideal candidate will have a passion for working with older people, exceptional customer service skills, and the ability to effectively lead staff in creating a positive resident experience. What We’re Looking For Previous housing experience Previous housing experience in a retirement community setting Proven ability to motivate and lead staff in a customer service environment Experience in achieving Key Performance Indicators and ensuring contractual compliance Proficiency in collecting, analysing, and acting on customer feedback Strong communication skills with staff, residents, and other key stakeholders Great customer service skills What’s On Offer up to 30 days annual leave plus bank holidays Life Assurance Health and well-being plans Pension scheme Responsibilities Lead and motivate staff to ensure a high standard of service delivery and resident satisfaction Assisting in tenancy management and assisting residents in paying rent and service charges including eligible benefits claimed Manage day-to-day operations of the retirement community, ensuring contractual compliance and achievement of KPIs Compile and analyse resident feedback to drive continuous improvement initiatives Communicate effectively with staff, residents, and key stakeholders to maintain a harmonious living environment Utilise strong organisational and time management skills to oversee front-of-house operations and compile detailed reports Reference: WILL127497/AP INDNUR