Sales & Operations Agent - Air Freight
Manchester Airport Area | Full Time | £32,000 + Benefits
We're currently recruiting on behalf of a growing and well-established logistics business for a Sales & Operations Agent to join their Manchester-based team.
This is an excellent opportunity for someone with air freight or logistics experience who enjoys working in a fast-paced, customer-focused environment where no two days are the same. The business has an excellent reputation within the international freight sector and continues to invest in its people, technology, and operational capabilities.
Based close to Manchester Airport, this role combines both commercial and operational responsibilities, making it ideal for someone who enjoys building customer relationships while also being hands-on with day-to-day freight operations.
What's on Offer
£32,000 Competitive salary package
Company pension scheme
Excellent opportunities for career progression and development
Supportive team environment
Exposure to international logistics operations
Opportunity to join a growing and ambitious freight business
The Role
As Sales & Operations Agent, you'll work closely with customers, airlines, suppliers, and internal teams to coordinate air freight shipments from quotation through to final delivery.
You'll play a key role in ensuring shipments move efficiently while delivering high levels of customer service and operational accuracy.
This is a varied position offering exposure to both sales and operations within an international logistics environment.
Key Responsibilities
Respond to customer quote requests and pricing enquiries
Liaise with airlines, suppliers, and overseas partners to secure competitive rates
Manage bookings and coordinate freight movements
Prepare and process operational documentation accurately
Support import and export air freight operations
Build and maintain strong customer relationships
Ensure shipments are handled efficiently and compliantly
Provide proactive updates and support to customers throughout the shipment process
Work collaboratively with operations and commercial teams to deliver excellent service levels
What We're Looking For
Experience & Knowledge
Previous experience within air freight, freight forwarding, or logistics operations
Exposure to import/export procedures and shipment coordination
Sales or customer-facing experience within the cargo or logistics sector
Understanding of airline bookings and freight documentation would be advantageous
Skills & Attributes
Strong communication and customer service skills
Organised and able to manage multiple priorities effectively
IT literate and confident using operational systems
Commercially aware with a proactive mindset
Team player with a positive and flexible approach
Ability to work efficiently in a fast-moving operational environmentWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy