Type: Full Time (40 hours per week) Location: Redbridge Central Library, Clements Road, Ilford IG1 1EA Redbridge Libraries, managed by Vision RCL, is seeking a creative, engaging, and highly motivated individual to join our library team. This is an exciting opportunity to be part of an award-winning service that’s at the cutting-edge of the sector. As the Library Manager of our flagship Redbridge Central Library, you will oversee the operations of this busy and high-performing site, consistently ranked among the busiest libraries in London. The site is also home to the borough’s reference collection, Lab Central digital makerspace, Hub Central information and advice centre and Redbridge Museum and Heritage Centre. In this role, you will lead a results-focused team, maintaining the highest level of customer service, ensuring services support the needs of our diverse community and encouraging the usage of facilities, events and resources. Collaboration with partners to create an exciting events programme and an understanding the priorities for library services are key aspects of this position. The ideal candidate will have a strong background in customer service, books and IT systems within libraries or similar cultural organisation. Flexibility in working evenings, weekends, and bank holidays is required. This is a demanding but rewarding role, where no two days are ever the same! Job responsibilities: To manage the day-to-day operations of the library To manage the customer service staff To deliver excellent front of house customer service to all users To comply with all Health & Safety legislation and be aware of your role in managing emergencies and accident reporting. To work in partnership with internal and external partners to increase engagement with library services and resources. Preferred requirements: Experience of working in frontline service delivery/customer service industry Knowledge of library services Staff management experience Experience of building/premises management Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .