Key Objectives of the Role
* Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and set up in line with Manufacturer, IT and Cyber best practices
* Provide responsive, hands‑on support for our field‑based engineers, systems and customers
* Commissioning support for our professional services team
* Maintain documentation for processes, systems, assets, and credentials
* Play a key role in transitioning legacy systems to new solutions
Overall Purpose of the Role
This hands‑on role goes beyond traditional support — offering hands‑on involvement in new solutions and physical hardware.
We're a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.
In this role, you'll
* Preconfigure and prebuild security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IoT devices.
* Perform FAT testing of systems and solutions in our Manchester facility.
* Provide commission support for our professional services team – this will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
* Provide remote technical support via service desk / telephone / OOH for field‑based engineering teams.
* Support platform / system / security upgrades on customer / hosted / maintained systems.
* Maintain / create documentation for systems and processes.
Qualifications, Knowledge, Skill and Experience (Required to perform the job)
Essential
* Good understanding of IP networking, switches, firewalls, routers and VPNs.
* IT support / helpdesk experience.
* Experience of patching, system upgrades, remote access support.
* Strong communication and a self‑driven approach.
Desirable
* Experience with FAT testing.
* Familiarity with SQL / database technologies.
* Experience integrating platforms and systems.
* Active certifications in relevant security / IT / networking areas.
Personal Qualities
* Self‑motivated and proactive.
* Strong analytical and problem‑solving mindset.
* Comfortable working in a dynamic, small‑team environment.
* Holds a full UK driving licence and has access to own transport.
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