Job overview
An exciting new post has arisen within the Maternity administration team, as the Outpatient Clinic Clerk.
You will be responsible for managing the appointments and patient queries for the maternity outpatient department, providing effective and efficient administrative support. You will be working closely with the midwives, obstetricians and administrative teams and expected to be well organised. The post holder will be accountable to the Admin Manager.
If you have previous patient appointment bookings and managing front line queries with a flexible “can-do” attitude to work, exceptional customer service skills and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.
Main duties of the job
1. Effective delivery of clerical and reception duties for the clinic.
2. Input and maintenance of accurate patient information on Trust information systems.
3. Provision of excellent customer service to members of the public and staff who visit or
contact the clinic.
4. Contribution to positive patient experiences
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education
Essential criteria
5. Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential criteria
6. Demonstrable customer service experience
7. Ability to prioritise work to meet tight deadlines
8. Previous clerical experience
Desirable criteria
9. Previous experience of working in hospital or NHS setting
10. Experience with information databases
11. Experience dealing with people in a healthcare or other stressful environments
Skills
Essential criteria
12. Basic computer literacy
13. Good interpersonal skills including professional telephone etiquette
14. Ability to use initiative
15. Good organisational skills
Desirable criteria
16. Microsoft Windows, Excel & Outlook Experience
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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