Customer Service Representative
The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.
We value innovation, exceptional customer service and quality in all we do.
The Customer Service Representative role provides a high level of customer service support to Brennan & Co NI customers across all our business divisions.
Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails
Generate customer quotes through our CRM system
Seek to improve the service to the customer and increase efficiency and team effectiveness
Place stock orders where appropriate to do so bearing in mind cash flow and risk
Handle customer complaints efficiently and effectively escalating internally as appropriate
Comply with all internal and external regulatory and legal requirements and processes
Provide warehouse support during busy periods and to cover annual leave
Maintain an openness to complete other ad-hoc duties, projects and assignments as the business may need it.
Customer service experience in the medical devices or a related industry. Great communication skills, a team player and an enthusiastic approach are key as is a real desire to provide excellent customer service.
Technically minded with an ability to understand customer needs in relation to products
Excellent numeric and data entry skills with attention to detail and accuracy
Excellent customer relationship skills with ability to work under pressure and to tight deadlines
Ability to be flexible and to adapt and work effectively with a variety of situations or individuals
Excellent computer skills including proficiency in use of Microsoft Office
Experience with salesforce an advantage but not essential
Competitive Salary
Annual Bonus
Increased Pension Contributions
Income Protection Policy
Death in Service Benefit
Work Life Balance
Paid Maternity & Paternity Pay
Career Development Opportunities