Posted: 15 June
The role
Your future, as a Service Design Transition Manager at mydentistThe role is an FTC for 12 months initiallyFull-time hours (37 across Monday - Friday)Hybrid working arrangements ideally based 1 day per week in our Support Centre in Kearsley (M26 1GG) and ad hoc around this as per business requirementsJoining our supportive and growing IT teamWhen based in the office, you will benefit from free onsite parking, and Kearsley train station is just a short walk awayWith an on-site mini market shop and casual seating space inside and outside (for the sunnier days)Your future, with usWorking at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we’re always there for one another.Your future, your benefitsCompetitive salaryPaid holidaysHealth and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessionsAccess to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a yearRecognition schemes, including Support Centre Heroes and service awardsYour future, your roleAs a Service Design Transition Manager, you’ll be:Ensuring a smooth transition from project/programme to BAU, integral to defining service acceptance criteria, which determines when the project team can be stood downDefining the service transition strategy and approach, ensuring all services have appropriate support models, SLAs and knowledge bases in placeCoordinating the development and negotiation of contracts with Application Management Services (AMS) partnersLeading service acceptance reviews to confirm that new or changed services meet design, operational and business requirementsCollaborating closely with programme managers, project teams, business stakeholders and IT operations to ensure a smooth handover of servicesYou will need:Proven experience in managing service transitions within complex digital transformation or technology change programmesExperience in cloud-based CRM or ERP system transitionsBackground in managed service environments or enterprise-scale service deliveryExperience working in businesses with multi-site operationsEnjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile.Your future starts hereBuild a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.Click to apply now!MYDSC
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