JOB TITLE: Scams Awareness Officer (Community Development)
JOB LOCATION: The Round House, Ashington / Remote
HOURS: 15 hours (part-time)
SALARY: £ FTE - £23,800)
CONTRACT: Fixed contract to 31 December 2027
RESPONSIBLE FOR: The provision of information, advice, signposting and reporting in order to support our 50+ community with scams awareness support.
PURPOSE OF THE ROLE: To deliver one to one client support and community
presentations.
THE MAIN DUTIES OF THE ROLE:
The person appointed will work as part of a team of paid and voluntary staff.
* • To be an active member of the Charitable Services team.
* • To support the Scams Awareness Project Lead with one to one client support and community presentations.
* • To carry out home visits, outreach appointments, deal with telephone enquiries and appointments in house.
* • To ensure the Information line operates in line with the required hours of operation.
* • To act on behalf of and with permission of clients, including correspondence, filling in forms and seeking information from third parties.
* • To manage own caseload with minimal supervision and work in close partnership with other agencies that provide information and advice.
* • To assist in developing the knowledge of volunteers and support them with more complex enquiries.
* • To assist in supervising and training a team of volunteers as and when required.
* • To maintain Charity Log database; keep full and accurate records of work done including case records and statistics, providing reports as required.
* • To provide talks and presentations to local groups about scams awareness
* • To work within the Age UK Northumberland policies and procedures and to ensure compliance with all relevant service standards and legislation, including for example; external compliance standards; the confidentiality of client information; any other data protection requirements; Health and Safety and monitoring of equal opportunities.
Scams Awareness Officer
* • To develop and maintain effective relationships with clients, their carers and all other key individuals and/or groups whilst demonstrating a positive commitment to providing good customer service at all times.
* • To communicate effectively by maintaining clear concise and open communications at all times, ensuring the Line Manager is kept fully informed and updated.
* • Demonstrate personal leadership by contributing towards continuous service improvement adopting a positive approach to change and willingness to seek solutions to resolve the day to day challenges of delivering effective services for older people who live in Northumberland.
* • To attend regular formal supervision with the Line Manager and undertake training to update skills and knowledge appropriate to the role.
* • Willingness to work outside normal working hours on occasion if required and to participate in promotional, fundraising and income generating events, activities and any other duties as may be reasonably required by the organisation.
* • Strictly observe the need to be discreet with personal, sensitive information and adhere to the rules of confidentiality and the Data Protection Act.
* • Collaborate with the Volunteer Co-ordinator in ensuring that volunteers are supported in their roles within the organisation to achieve the desired outcomes.
* • Any other duties as delegated.
Appendix A – Age UK Northumberland Values
VALUES: Age UK Northumberland has devised a set of values which underpin the purpose, objectives and the day to day activities of those connected with the organisation. As such, employees and volunteers, including trustees, are expected to understand and 'live' the values of the organisation whilst undertaking their responsibilities and activities. Examples of 'values in action' can be found in application packs and in the performance management policy and documents.
The AUKN Values below are relevant and can be applied to both the internal and external environment.
* respect and empathy
* empower
* trust and integrity
* inclusion
* community
Values in AUKN Behaviours - we pride ourselves on:
* showing consideration for all
* being motivated to make a difference and promoting independence
* always seeking to do the right thing
* embracing difference
* building connections
* deliver service excellence
Appendix B – Person Specification
Information and Advice Officer – Scams Awareness Project
Person Specification:
Education:
* Essential:
* o 5 x GCSE (A-C) including English and Maths
* • Desirable:
* o NVQ level 3 Information Advice and Guidance or equivalent
* o NCQ level 4 Information Advice and Guidance or equivalent
Experience:
* Essential:
* o Experience of managing caseloads.
* o Working with and supporting volunteers
* o Experience of working as an Adviser, either in a paid or volunteer capacity
* o A knowledge and understanding of the needs of older people and issues which affect them
Scams Awareness Officer
* o Data management, word processing and IT skills
* o Contributing to service evaluation
* o Working in partnership
* o Excellent organisation skills and the ability to maintain accurate and concise records
Skills & Attributes:
* Essential:
* o A high level of interpersonal skills and the ability to work effectively with a range of different people
* o Coaches and leads by example
* o Customer focused
* o Able to work in a busy environment
* o Ability to think creatively, be able to come with innovative, imaginative and engaging ideas and to plan, think and work on own initiative
* o Sound analytical skills and ability to reflect on own and others practice
* o Able to cope under pressure
* o Ability to work in a non-discriminatory way and demonstrate a commitment to equal opportunities
* o Willingness to consent to an Enhanced Disclosure through DBS check
* o A full driving licence and use of car for work (covered by business class insurance)
Other Relevant Factors:
* Essential:
o A full driving licence and use of car for work (covered by business class insurance)
o Car owner-drive
Job Types: Part-time, Fixed term contract
Pay: £9,520.00 per year
Expected hours: 15 per week
Ability to commute/relocate:
* Ashington NE63 9JZ: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (required)
Work Location: In person