Are you organised, detailed, and passionate about delivering great customer service? At Charles Trent, we're looking for a proactive Warranty & Returns Administrator to join our Ecommerce team. In this crucial role, you’ll take ownership of the returns process, working closely with customers and internal teams to ensure a smooth and efficient resolution. If you thrive in a fast-paced environment and enjoy problem-solving, this could be the perfect opportunity for you.
This is a varied and hands-on role where you'll handle customer enquiries relating to returns via phone, email, and eBay. You’ll manage your own cases, liaise with our warehouse and technical teams, and play a key part in enhancing the customer experience by identifying trends and opportunities for improvement.
What You’ll Do
* Take full ownership of product returns – logging, investigating, and resolving cases
* Manage customer relationships and ensure timely, effective communication
* Handle eBay and email-based enquiries professionally and promptly
* Work closely with the Warehouse and Technical teams to identify trends and recurring issues
* Negotiate and process refunds and source replacement parts
* Track and manage backorders, shipping issues, and other day-to-day concerns
* Maintain detailed and accurate administrative records
* Relay updates and coordinate with other departments to ensure seamless service delivery
What You'll Bring
* Experience in a high-volume ecommerce returns role (essential)
* Excellent customer service and communication skills
* Strong administrative skills and a keen eye for detail
* Confident using Excel and navigating warehouse systems (preferable)
* Knowledge of eBay systems and automotive parts/mechanics (desirable)
* A calm, can-do attitude with strong listening and problem-solving abilities
* Able to work independently and adapt to changing priorities
What's In It For You
* Discounted petrol & staff discount on parts
* Health Cash Plan, Critical Illness Cover, and Death in Service (after probation)
* Additional holiday after 3 years’ service
* Increased pension contributions after 5 years
* Family Day and Community Volunteer Day
* Be part of a growing business that values collaboration, ownership, and customer focus
At Charles Trent, we’re committed to creating a positive and collaborative work environment. If you’re ready to take ownership of your role and help us provide a trusted and efficient returns service, we’d love to hear from you. Apply today and be part of our exciting journey! #J-18808-Ljbffr