Role Summary
The primary objective of this role is to support the delivery of the aftermarket sales, Intake plan and growth targets for Large Commercial, Regional & Business and Helicopter business segments within the assigned territory. Typically, this would be circa $180M pa. Be part of a small team of Business Development Managers that include oversight, business objectives, performance management and customer relationships.
Key Responsibilities
* Identify, develop, and operationalise new routes to market (e.g., partnerships, direct airline/MRO channels, digital platforms) to deliver incremental revenue
* Aids in business development activities for prospects within defined customer segment to support the business strategy
* Prospects bid opportunities, participates in the preparation of bid responses and the negotiation with potential customers
* Participates in the development of new customer contact leads for the sales business development team
* Identifies prospective target accounts and presents to sales business development team
* Participates in the development of personal customer relationships with prospective accounts to influence opportunities
* Participates in establishing prospects and developing a professional relationship to understand the customer needs
* Participates in trade shows at times to increase the visibility of the organization
* Promote aftermarket spares and repairs services through visits, call and airshows
* Monitor communication channels (emails) and resolve issues to ensure business capture and growth
* Provide secondary (CSR primary) customer point of contact for existing and primary for new customers
* Works with CSR team to ensure business capture and growth
* Works with customer services to ensure timely and satisfactory resolution of issues
* Supports development and deployment of marketing plan
* Supports identification of route cause and execute corrective action to ensure issues resolution
* Gather, collate and feedback market intelligence to the Business Intelligence and Proposal team
* Develop and enhance customer relationships and interactions to ensure business growth
Qualifications
* Familiar with the aerospace aftermarket industry practices and business models
* knowledge of helicopter, regional & business and civil aircraft markets
* Technical understanding of flight controls and hydraulic systems an advantage
* Cultural agility to work across all customers and internal facilities
* Business and commercial acumen
* Existing customer relationships preferred
* Ability to perform detailed business analytics using Excel and Power Business Intelligence
* Degree in Business preferred and a degree in Aerospace Engineering an advantage
* Can actively seek out opportunities to leverage the wider organization
* Curious, always learning & promotes learning culture
* Establishes meaningful relationships; empathetic
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