Service Advisor
Location: Bristol BS4 3QB
Salary: £29,120 pa OTE £34,944 pa
Are you passionate about providing an outstanding level of customer service? We’re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team.
What you’ll be doing
Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing
What we’re looking for
Previous experience in a Service Advisor role
Strong communication skills with the ability to build rapport with customers
Ability to deliver an outstanding customer experience
Highly organised with excellent time management skills
Experience of upselling products and services
Knowledge of CDK Drive, Kerridge, SAF
A clean UK driving licence (essential)
Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid)
What you’ll bring
Extensive customer service experience
Confident dealing with people
Assertive and able to handle difficult situations
Resilient
Excellent communication skills
Good mechanical awareness and understanding of cars and parts
Computer literate including Microsoft Office
Why join us?
A competitive salary of £29,120 pa OTE £34,944 pa
We offer the full Renault Retail Group benefits package:
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan plan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e?bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme
33 days’ annual leave including Bank Holidays (option to buy or sell additional days)
Interested? Please apply online with your CV