Purpose of the Role
To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley – The Cavalry has a total of 220 apartments across the two schemes.
To be the first point of contact from enquiry stage, viewing the property through to resident move in.
To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.
Key Responsibilities
* Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
* Coach, train, develop and engage site team members
* Reporting building issues to the relevant member of the team
* Clear communication of important information, ensuring appropriate channels are used
* Responding to rental enquiries, booking in and conducting viewings and agreeing offers
* Completing all applicant vetting in line with Savills procedures
* Processing offers and completing all tenancy documentation
* Provide first class customer service to residents
* Organising and running tenant services via third parties and in house
* Ensuring up to date resident communication via various channels including social media
* Creating a community feel through communication, events and innovations
* To act as first point of call next to the RSM for residents to report maintenance issues or other requests
* Co‑ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
* Carrying out regular inspections of communal areas and apartments
* Organising minor works between tenancies to maintain first class presentation of apartments
* Completing check in and check out reports; determining deposit returns
* To support the RSM to ensure H&S statutory requirements are meet across the development
* In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
* Strong customer service ethic / background
* Positive, can do attitude
* Common sense approach
* Ability to think on their feet and make considered decisions
* Outgoing, warm and friendly personality
* Organised, meticulous, tenacious
* Excellent written and spoken etiquette
* IT literate and Social media savvy
* Strong financial management skills
Working Hours - 5 days over 7 - 8.30am-5.30pm or 9am – 6pm
Salary - £32-35K + up to 10% discretionary bonus
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