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Location – Plymouth
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent
The Connells Group has recently acquired Countrywide, securing our place as the UK’s largest property services group, trading locally under our Fulfords brand.
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property or is looking to embark on a career within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve throughout their time with us. We’re seeking individuals with excellent communication and relationship skills and a passion for delivering exceptional customer service.
The role of a Property Manager:
As a Property Manager, you will fully manage your own portfolio of properties across any of our 60 brands, building relationships with internal colleagues and a portfolio of customers. You will act as a key contact for tenants and landlords requiring support during their tenancy.
Providing a first-class service to our customers is central to your role. Your day-to-day duties may include:
* Coordinating urgent and routine repairs and maintenance
* Liaising with tradespeople/contractors and updating customers
* Organising safety inspections and managing remedial works
* Following up with landlords after property visits
* Assisting with general tenancy queries
* Conducting weekly partnership calls with colleagues and welcome calls with new customers
* Responding promptly and courteously to communications with landlords, tenants, contractors, and internal partners
* Providing a first-class service to maximize customer retention
* Ensuring personal and team deadlines are met, service levels maintained, and KPI’s achieved
Our tenants, landlords, and branch colleagues rely on our Property Managers as subject matter experts. It is essential to act efficiently and calmly when dealing with properties. A good knowledge of lettings legislation, tenancy agreements, and landlord contracts is necessary — full training will be provided.
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